
IT Process
1 week ago
Key Responsibilities:
- Analyse, design, and implement IT processes to improve operational efficiency.
- Ensure alignment between global, regional, and local IT process frameworks.
- Identify opportunities for process improvements and implement solutions accordingly.
- Collaborate with vendors and cross-functional teams to ensure consistent process execution.
- Maintain comprehensive and up-to-date documentation of IT processes and procedures.
- Ensure compliance with internal governance policies and external regulatory standards.
- Support audits and risk assessments through process documentation and control evidence.
- Monitor, measure, and report on the performance and effectiveness of IT processes.
Key Requirements:
- Bachelor's degree in IT, Computer Science, or a related field.
- Minimum 5 years of experience in IT process engineering.
- Knowledge of process improvement methodologies such as Lean or Six Sigma.
- Hands-on experience with automation tools or scripting languages (e.g., UiPath, PowerShell, Python).
- Familiarity with cloud platforms like Azure or AWS.
- Strong analytical, problem-solving, and communication skills (both written and verbal).
Preferred Qualifications:
- Experience in the financial services industry.
- Familiarity with Agile and Waterfall software development methodologies.
- Knowledge of process modelling techniques (e.g., BPMN, UML).
- ITIL and/or project management certifications.
- Experience in multicultural or international work environments.
- Understanding of tech-related financial services regulations.
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