Processing Officer

2 weeks ago

Sydney, New South Wales, Australia Enterprise IT Resources Pty Ltd Full time $60,000 - $80,000 per year

Processing Officer

This is an initial 3-month contract with the possibility of extensions.  The role is based in Parramatta Square and is 5 days a week in the office (Monday to Friday).

About the Organisation

Our client is a government agency committed to delivering high-quality services that support public safety, identity integrity, and customer wellbeing. The team values professionalism, collaboration, and continuous improvement in everything they do.

About the Role

As a Processing Officer, you will undertake a range of customer-focused administrative transactions to support the integrity of official records and identity verification processes.

This includes:

  • Administering restrictions and updates to customer records
  • Validating proof of identity (POI) documents for a variety of services
  • Supporting victims of identity fraud through secure customer record creation
  • Managing changes to customer details
  • Assessing non-standard POI documents with accuracy and care

You'll be part of a high-performing team working in a fast-paced, structured environment where attention to detail and service excellence are key.

Key Responsibilities

  • Verify documents with national and international agencies
  • Maintain customer enquiry databases to support evidence-based decision making
  • Collaborate with internal and external stakeholders to strengthen identity fraud prevention
  • Accurately enter and manage customer data
  • Deliver consistent, high-quality customer service under tight timeframes

About You

  • Experience in high-volume customer service or administrative environments
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and data systems
  • Excellent communication and collaboration abilities
  • A commitment to integrity, professionalism, and continuous learning

Why Join Us?

  • Be part of a team that makes a real difference in the lives of the community
  • Work in a supportive, inclusive, and flexible environment
  • Access to career development and learning opportunities
  • Contribute to meaningful work that supports public safety and service delivery

Apply Now

Ready to make an impact? Apply today and join a team that puts people at the heart of everything we do.

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