Client Service Officer

5 days ago

High Wycombe, Western Australia Reef Group Pty Ltd Full time $40,000 - $60,000 per year

Reef Group is a multi-award-winning business providing freight transport services throughout Western Australia since 2002.

About The Role

The Client Service Officer position is based in High Wycombe.  This position reports to the REEF Operations Manager, and will be responsible for, but not limited to:

  • Answering inbound calls from customers, ensuring communication is professional, prompt, accurate, and timely.
  • Working with the Fleet Scheduling Team to ensure they are aware of customer requirements and checking job delivery is completed.
  • Providing quotes to customers through phone and email communication, completing invoices in Linksoft system. Ensuring quotes are entered correctly and meet the time frame.
  • Maintaining and building relationship daily with existing clients to grow the businesses.
  • Provision of Administration reports and other tasks as required by managers.

What Are we Looking For?

  • Attention to detail with a high degree of accuracy.
  • To be able to work under pressure in a fast-paced business.
  • Demonstrated problem solving skills and ability to work with numbers.
  • Excellent written and verbal communication skills to liaise effectively with customers and the Team.
  • Strong time management and planning skills, with ability to meet deadlines.
  • Experience in the transport and logistic industry is desirable but not necessary.

What We Offer

  • Full- time position
  • A competitive remuneration package reflective of experience and skills
  • Supportive and friendly team environment.

How To Apply

If you believe you have what we are looking for please click APPLY NOW or email your resume and a cover letter to:

Please note: Only shortlisted applicants will be contacted.

No recruitment agencies, please.

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