Client Services Manager
4 days ago
Location: Mackay | Employment Type: Full-time
Immediate start available.
Whitsunday Wealth is a leading financial planning firm, dedicated to empowering clients with financial freedom and peace of mind. We're seeking a professional and process-driven Client Services Manager to join our team. This role is integral to our business, ensuring clients feel valued and advisers are fully supported.
What You'll DoClient Journey & Scheduling
- Manage the onboarding of new clients to the business.
- Schedule reviews, manage adviser diaries, and coordinate via our calendar management system.
- Work with the support team to coordinate review preparation and administrative duties.
Front of House & Reception
- Be the welcoming face of Whitsunday Wealth — greeting clients warmly, offering tea/coffee/water, and creating a calm atmosphere.
- Ensure client meetings run smoothly and efficiently.
Administration & Operations
- Process client payments and managing forms and filing via internal systems, with training to be provided.
- Handle emails from referral partners and third parties
- Scan, file, and organise client records.
- Oversee stationery, supplies, mail, and office presentation.
Compliance & Governance
- Keep up to date with licensee news, compliance updates, and apply them to office processes.
- Excellent diary and scheduling management skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and knowledge of Xplan, Calendly and DocuSign (preferred).
- Strong interpersonal and reception skills — professional, warm, and approachable.
- Ability to juggle multiple tasks while staying calm and organised.
- High attention to detail and a process-driven mindset.
- Minimum 2+ years experience in client services or administration, preferably in financial services
- Minimum Year 12 completion or equivalent qualification
- Australian work rights (citizenship, permanent residency, or valid work visa)
- Ability to obtain and maintain a clean police background check
- Organised: You thrive on structure and can keep multiple tasks on track.
- Calm & Friendly: You create a welcoming, professional first impression.
- Communicative: Strong at building rapport with both clients and colleagues.
- Accountable: You take ownership, follow processes, and deliver consistently.
- Progression: We will consider expanded roles for the right candidate, such as practice management or future advisory positions.
At Whitsunday Wealth, we believe in creating an exceptional client experience and a positive, supportive workplace. You'll be part of a professional yet friendly team that values accountability, teamwork, and growth. This role is a chance to build your career in financial services, with opportunities to develop in line with your skills and aspirations.
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