Client Liaison Officer

3 days ago

Mackay, Queensland, Australia Ozcare Full time $60,000 - $80,000 per year
  • $37.49 per hour plus shift penalty rates
  • Part position available
  • Access to NFP salary packaging to increase your take home pay

Your Role

As the Client Liaison, you will ensure the delivery of high-quality care services in alignment with Ozcare policies, aged care standards, and program guidelines. Your tasks will include:

  • Providing information about care services and review/plan needs with new and current services users
  • Conduct client intake assessments and personalised care planning to clients and their respective
  • Review and adjust care plans based on changing client needs/goals
  • Undertake phone assessments based on referrals received for new and existing clients
  • Complete all required documentation for intake and assessment protocols using prescribed tools and database
  • Promote seamless and positive experiences for clients by providing advice on care planning

Your Attributes

We're looking for a person who has what it takes to support our community care team to deliver exceptional services to our clients. You have:

  • Demonstrated ability to assess, plan and evaluate care with clients, family and other persons
  • Demonstrated sound understanding of community based services and referral pathways.
  • Demonstrated sound computer literacy (use of email, Word, Excel etc) and data entry skills.
  • Excellent organisational and time management abilities
  • Administrative experience in information sharing, report writing, scheduling and rostering activities
  • The ability to communicate effectively via telephone, email, fax, video conferencing and written mail
  • The ability to work off site as required

How You'll Benefit

You'll become part of the Ozcare family, and in addition to the training and support that you would expect, you will also receive:

  • 5 weeks annual leave as standard
  • Annual leave loading
  • Optional salary packaging, meal entertainment cards, and novated leases
  • Private health insurance discounts
  • Uniform and laundry allowance
  • Employee Assistance Program

Role Requirements

  • Be vaccinated against Influenza & at least 1 dose of Covid-19 vaccine
  • Current NDIS Worker Screening Check
  • Current National or QLD Police Certificate
  • Current First Aid & CPR Certificates or willingness to obtain
  • Good computer and mobile device skills

We're hiring smiles. Our staff are our greatest asset and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives.

Welcoming All

We welcome everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender. Ozcare is the organisation it is today because of each person who is a part of it. This spirit of togetherness is reflected in our mission and values, and our commitment to reconciliation. First Nations applicants are strongly encouraged to apply.

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