Client Liaison Officer

1 week ago

Mackay, Queensland, Australia Ozcare Full time $60,000 - $80,000 per year
  • $37.49 per hour plus shift penalty rates
  • Part position available
  • Access to NFP salary packaging to increase your take home pay

Your Role

As the Client Liaison, you will ensure the delivery of high-quality care services in alignment with Ozcare policies, aged care standards, and program guidelines. Your tasks will include:

  • Providing information about care services and review/plan needs with new and current services users
  • Conduct client intake assessments and personalised care planning to clients and their respective
  • Review and adjust care plans based on changing client needs/goals
  • Undertake phone assessments based on referrals received for new and existing clients
  • Complete all required documentation for intake and assessment protocols using prescribed tools and database
  • Promote seamless and positive experiences for clients by providing advice on care planning

Your Attributes

We're looking for a person who has what it takes to support our community care team to deliver exceptional services to our clients. You have:

  • Demonstrated ability to assess, plan and evaluate care with clients, family and other persons
  • Demonstrated sound understanding of community based services and referral pathways.
  • Demonstrated sound computer literacy (use of email, Word, Excel etc) and data entry skills.
  • Excellent organisational and time management abilities
  • Administrative experience in information sharing, report writing, scheduling and rostering activities
  • The ability to communicate effectively via telephone, email, fax, video conferencing and written mail
  • The ability to work off site as required

How You'll Benefit

You'll become part of the Ozcare family, and in addition to the training and support that you would expect, you will also receive:

  • 5 weeks annual leave as standard
  • Annual leave loading
  • Optional salary packaging, meal entertainment cards, and novated leases
  • Private health insurance discounts
  • Uniform and laundry allowance
  • Employee Assistance Program

Role Requirements

  • Be vaccinated against Influenza & at least 1 dose of Covid-19 vaccine
  • Current NDIS Worker Screening Check
  • Current National or QLD Police Certificate
  • Current First Aid & CPR Certificates or willingness to obtain
  • Good computer and mobile device skills

We're hiring smiles. Our staff are our greatest asset and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives.

Welcoming All

We welcome everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender. Ozcare is the organisation it is today because of each person who is a part of it. This spirit of togetherness is reflected in our mission and values, and our commitment to reconciliation. First Nations applicants are strongly encouraged to apply.

  • Client Services Officer

    7 days ago

    Mackay, Queensland, Australia Cdmguru Full time $45,000 - $65,000 per year

    CLIENT SERVICES OFFICER -  MACKAY – REGIONAL ACCOUNTING FIRM (Job ID 823) Are you the friendly face clients love to see and hear? Are you looking for a supportive team that values growth and balance? Are you ready to experience real work-life balance with career and lifestyle rewards? Our client is a well-established regional accounting and advisory...

  • Client Manager

    7 days ago

    Mackay, Queensland, Australia Aletek Pty Ltd Full time $80,000 - $120,000 per year

    About the roleAletek is a well-established partner to many open-cut and underground mines across Australia. We manufacture thermal insulation blankets and dual-wall exhaust systems to help mines prevent fires on their mobile machinery, as well as diesel particulate filters for machinery in underground mines to help provide "cleaner air underground" for the...

  • Client Services Manager

    1 day ago

    Mackay, Queensland, Australia Whitsunday Wealth Full time $60,000 - $80,000 per year

    Client Services ManagerLocation: Mackay | Employment Type: Full-timeImmediate start available.Whitsunday Wealth is a leading financial planning firm, dedicated to empowering clients with financial freedom and peace of mind. We're seeking a professional and process-driven Client Services Manager to join our team. This role is integral to our business,...

  • Program Engagement Officer

    5 days ago

    Mackay, Queensland, Australia Department of Transport and Main Roads Full time $60,000 - $90,000 per year

    About usWith branches in Rockhampton, Mackay and Barcaldine and a site office in Emerald, the Transport and Main Roads Program Delivery and Operations (PDO) Central Queensland Region (CQ Region) looks after 9076km of state-controlled roads and about 1510km of the National Road Network. This role will contribute to the development and delivery of the...

  • Accountant (Assistant Client Manager)

    1 week ago

    Mackay, Queensland, Australia Tax Store Mackay Full time $60,000 - $120,000 per year

    Are you ready to take the next step in your accounting career with a team that genuinely values you?Tax Store Mackayare now looking for an and accountant (Assistant Client Manager) who loves working with people, is eager to keep developing professionally, and wants to be part of a team that works hard, supports each other, and celebrates success...

  • Conveyancing & Client Engagement Supervisor or Junior Lawyer

    2 weeks ago

    Mackay, Queensland, Australia BestLife Legal Pty Ltd Full time $60,000 - $90,000 per year

    Are you ready to be part of a law firm that's breaking the mould? At BestLife Legal, we're not your typical law firm. We're a team of real people who work hard, love what we do, and are passionate about changing the way people think about lawyers. We don't just work; we connect with our clients, share stories about our weekends, and chat about the footy,...

  • Program Engagement Officer, Transport and Main Roads

    5 days ago

    Mackay, Queensland, Australia Department of Transport and Main Roads Full time $60,000 - $90,000 per year

    Are you interested in a career change or a professional development opportunity that lands you in the Central Queensland Region? This beautiful slice of Queensland offers a relaxed lifestyle but an abundance of spectacular and unique tourist attractions. Imagine swimming, snorkelling, or fishing in the Great Barrier Reef, or relaxing on magnificent beaches...

  • Senior Civil Engineer

    1 day ago

    Mackay, Queensland, Australia STP Consultants Full time $120,000 - $180,000 per year

    Make a Valuable Contribution and Be Valued.At STP Consultants, we believe in meaningful work, supportive colleagues, and a workplace that's professional, positive, and enjoyable.We are a respected, privately owned, multidisciplinary consultancy delivering practical and innovative solutions across Queensland for over 20 years. Our expertise spans Civil,...

  • Clinical Nurse

    7 days ago

    Mackay, Queensland, Australia Department of Health - Queensland Full time $80,000 - $120,000 per year

    Mackay Hospital and Health Service is dedicated to delivering quality health care across the Mackay, Isaac, and Whitsunday regions.Join our growing Health Service and be part of a culture built on collaboration, trust, respect, and teamwork.Whether you're working in regional, rural, or remote settings, we offer unique opportunities and experiences you won't...

  • Rostering Assistant

    2 weeks ago

    Mackay, Queensland, Australia OneLife NQ Full time $45,000 - $60,000 per year

    OneLife NQ is a disability support company in Mackay and Bowen and are looking for the next person to join our rostering team based in Mackay.This role is initially casual for a minimum 30hrs/wk. Part time opportunities may exist for the right candidate.The Rostering Officer will oversee the responsibilities of ensuringa appropriate OneLife NQ Support staff...