Aboriginal P&C Business Partner

Aboriginal P&C Business Partner

DCS Clerk Grade: 7/8 – base salary starting at $113,574 - $125,720 + super
Employment Type: Full-Time, 35 hrs per week. Temporary opportunity up to 12 months and creation of a
talent pool for future temporary and ongoing opportunities
Location: Parramatta or Gosford - flexible working conditions available across both locations with a minimum of two days in the office

 This is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act

Great team culture

 Join us at the Department
of Customer Service (DCS) as an Aboriginal HR People and Culture Business
Partner and help shape a future where Aboriginal voices, values, and leadership
are embedded across our organisation. If you are passionate about creating
culturally safe workplaces and driving Aboriginal workforce outcomes, then this
role is for you

 People are at the heart of all we do and together, we make a
difference. We are looking for someone who enjoys supporting leaders through problem solving people
matters, delivering proactive education programs and are enthusiastic about continuous
improvement.

 About the Opportunity

 As
an Aboriginal HR Business Partner working alongside other P&C Business
Partners, you will provide expert and inclusive advice, coaching, and mentoring
to Aboriginal employees and people leaders across our portfolio. You will
support a range of workplace matters including conflict resolution, health and
wellbeing, performance and grievance management, ensuring all approaches are
grounded in cultural understanding and aligned with Aboriginal values and
practices where Aboriginal people thrive.

 This role plays a key part in delivering specialised case
management with a focus on customer service to support Aboriginal employees
across the Department of Customer Service including within the Regulatory and
Delivery area of the Department. We are seeking candidates with demonstrated
experience supporting Aboriginal employees in the workplace, with a strong
understanding of the diverse issues they may encounter. This includes cultural
sensitivities, protocols, and the impact these factors can have on workplace
engagement and outcomes.

 About People & Culture 

 Across DCS, our three P&C Portfolios support over 13,000
+ teammates working across multiple agencies who deliver on our vision to be
the world's most customer-centric government. People & Culture are focused
on delivering a better people experience, supporting and enabling the business
to deliver success and adopt new ways of working by embracing innovation and
positive collaboration.

 A typical day of work for you might include:

•  Providing
  culturally informed HR advice, coaching, and mentoring to Aboriginal
  employees and people leaders across our portfolio group on a range of
  workplace matters, including but not limited to conflict resolution,
  performance concerns, and grievance management - ensuring approaches are
  inclusive, respectful, and aligned with Aboriginal cultural values and
  practices
• Working
  in close partnership with the P&C specialist teams - including our Professional
  Standards and Conduct and Industrial Relations and Safety & Risk and
  Health and Recovery teams - to support safe outcomes for Aboriginal and
  other employees
•  Developing
  and delivering informative and engaging training sessions to empower
  leaders
•  Identifying
  continuous improvement opportunities, enhancing our service delivery to improve
  customer outcomes by assessing and updating methods, procedures and
  processes
•  Actively
  participate in projects across the team.

 Let's talk about you

 To be successful in this role you will:

•  Have
  an understanding of diverse workforce issues including Aboriginal people
  and sensitives around Aboriginal
  culture, protocols and how these may impact their outcome in the workplace
•  Demonstrated
  experience in HR/ER/WHS case management or conflict resolution relating to
  DCS Aboriginal Workforce (ideally two years plus experience)
•  Strong
  ethics and values that align to our customer service driven culture
•  A
  customer centric and people centric mindset with strong
  decision-making skills
•  Excellent
  written and verbal communication and stakeholder engagement skills
•  Excellent
  organisational & time management skills
•  Enthusiasm,
  resilience, and energy to thrive in a fast-paced dynamic environment

 Okay, so what's next? 

 Please submit
your CV and one page cover letter outlining how your skills and experience are
relevant to the position, and your preferred work location along with evidence of Aboriginality.

 Aboriginal as defined by the Aboriginal Lands
Rights Act 1983 (NSW) is a person who:

•  identifies as a
  person of Aboriginal descent
•  presents
  documentation identifying their family's Aboriginal descent
•  is accepted by their
  local Aboriginal community as a person of Aboriginal descent.

 For questions around the Confirmation of
Aboriginality requirements or if you would like to know more about the support
for Aboriginal employees, please contact

 For any queries about the position, please
contact Rachel Running, Associate Director, Operational Excellence
at 

Salary Grade 07/08, with the base salary for this role starting
at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Rodrigo Sandoval via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday, September 15th, 2025 at 10:00 am 

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process