Business Operations Coordinator

Business Operations Coordinator

• There is an available ongoing opportunity as a Business Operations Coordinator within DCS Workplace Services
• DCS Clerk Grade 7/8. Salary range from $113,574 - $125,720 + super, commensurate with experience
• This hybrid role offers flexibility to work from either the Sydney or Gosford offices, with a minimum in-office presence of 3 days per week. There is an expectation to collaborate in person with staff based in the Gosford office at least two days each week
• Excellent career development and learning development opportunities

About this role:

The Department of Customer Service requires the services of a Clerk Grade 7/8 to work in the Business Management area within Workplace Services.  This role will work closely with the Manager Business Management to provide Business Operations such as Governance, Risk, Contract Management and Procurement across the branch.  The successful candidate will need to deliver quality administrative services and negotiate workable timeframes given competing client priorities and customer and or business demands.  You will need good attention to detail and relevant experience in various business management functions. This role will be based in either Sydney or Gosford with requirements to travel to other DCS locations as needed.

Your responsibilities will include:

• Review and provide support to team members on briefing note structure and style
• Provide guidance to staff on contract management best practices and procedures
• Oversee and coordinate the delivery of business, administrative and support services to ensure the business needs of the Workplace Services Branch are met
• Respond to and resolve complex enquiries and issues to ensure the provision of accurate information and the timely and effective resolution of issues.
• Coach staff on policies, procedures and business systems in order to ensure efficient, effective and compliant operations.
• Providing guidance and support to the Facilities, Projects and Office Services teams on procurement, contracts and financial management practices.
• Establish and maintain customer relationships and collaborative networks through effective communication, negotiation and issues management to support optimal service delivery while developing a team culture across the Branch.
• Develop, implement, and monitor office systems, procedures, methods, adapting processes and techniques as required, to facilitate efficient team/unit operations in line with agency standards, policies and procedures
• Coordinate DCS/Workplace Services response to NSW Government reporting obligations in relation to environmental and property management.

To be successful in this role you will have:

• Demonstrated ability to provide clear advice and guidance on briefing note preparation and contract management, with a strong understanding of best practices, compliance requirements including procurement policies and procedures.
• The ability to work across multiple tasks and responsibilities simultaneously
• A self-motivated attitude with a high level of initiative
• Excellent administration skills and proficiency with Microsoft Office 365 and other software systems used in NSW Government including SAP and Service NOW.
• Demonstrated prior experience in providing high-quality business and administrative support services in a professional and client focused manner
• Strong understanding of corporate governance issues, including procurement policies and practices

Okay, so what's next?

To start your journey towards joining us, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills and experience.

Please note that the Department of Customer Service utilises generic Role Descriptions, which promotes mobility within the NSW public sector by allowing employees to transfer between similar roles more easily. This job advertisement describes the more specific responsibilities of the role for which we are currently recruiting.

For further information regarding this role, please contact Eric Miller, Senior Coordinator Business Operations via 

The DCS Difference

DCS is a great place to work, and it's not just us saying that We pride ourselves on being inclusive and know our people are our greatest asset.

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works.

• Competitive salary range from $113,574 - $125,720 + super, commensurate with experience plus access to salary packaging. Don't forget 17.5% leave loading
• State of the art offices across NSW (if you're into that sort of thing)
• 35-hour work week – yes, you read that right Not to mention any hours you work over this; you get back as Flex time
• We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives, and we think that deserves to be celebrated
• Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
• Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
• Leave benefits available – including Flex Leave and Paid Parental Leave

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make the government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW

Salary Grade 07/08, with the base salary for this role starting
at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Rodrigo Sandoval via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Thursday, October 16th, 2025 at 11:00 am 

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process