Senior Role Design Specialist

5 days ago

Mangrove Mountain, New South Wales, Australia myCareer - NSW Government Full time $129,464 - $142,665 per year

Senior Role Design Specialist

Clerk Grade: 9/10
Salary Range: $129,464 - $142,665 + super
Employment Type: Temporary for up to 12 months, Full-time. Talent Pool will be created for future opportunities
Location: McKell, Gosford or Parramatta with flexible working arrangements including office attendance

Are you a strategic thinker with a passion for organisational design and role architecture? Do you thrive in complex environments where your expertise can shape the future of public sector capability? If so, we want to hear from you.

As our Senior Role Design Specialist, you'll play a pivotal role in shaping the way our organisation operates. You'll provide expert guidance and governance in the development, implementation, and evaluation of role descriptions, ensuring alignment with best practice organisational design and public sector standards. Your work will directly contribute to strategic people initiatives and change programs that drive operational excellence.

Why Join Us?

  • Be part of a forward-thinking team driving meaningful change
  • Work on high-impact projects that shape the future of public service delivery
  • Enjoy flexible work arrangements and a supportive culture
  • Access professional development opportunities and career growth pathways

About the team:

The People & Culture team at the Department of Customer Service (DCS) is committed to enabling a high-performing, future-ready workforce. As part of the Workforce Planning & Strategy function, you'll work closely with senior leaders, HR Business Partners, and change teams to deliver best practice role design and organisational solutions that support strategic transformation across the department.

About You:

To thrive in this role, you will bring:

  • Proven experience in organisational and role design, ideally within a large or complex organisation.
  •  Strong knowledge of and experience in job evaluation methodologies (Mercer accreditation highly regarded).
  •  Exceptional stakeholder engagement skills, with the ability to influence and coach senior leaders to champion effective design outcomes.
  •  A strategic mindset with the ability to translate business needs into effective role and structure solutions.
  •  A collaborative approach and a passion for continuous improvement and capability uplift.

 About Us:

 The Department of Customer Service (DCS) is transforming how NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focused on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

 Looking for more information about the role?

 Reach out to Melissa Ancuk, People Partnerships Manager at  learn more about this exciting opportunity.

 What's next?

Your application should include:

  • An up-to-date CV
  • A cover letter outlining your relevant skills and experience

Salary Grade 09/10, with the base salary for this role starting
at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Rodrigo Sandoval via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Thursday, September 18th, 2025 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

  • Senior Project Officer

    1 day ago

    Mangrove Mountain, New South Wales, Australia myCareer - NSW Government Full time $104,000 - $168,000 per year

    Senior Project Officer – Transformation & Change – SafeWork NSW Grade: Clerk Grade 9/10Salary Range: $129,464 - $142,665 + superannuationLocation: Parramatta or GosfordTerm: Temporary until 30 June 2026Applications Close: Tuesday 28th October :59AM)About SafeWork NSW – Transformation and Change TeamThe Senior Project Officer will support a...

  • Senior Workforce Analyst

    2 weeks ago

    Mangrove Mountain, New South Wales, Australia myCareer - NSW Government Full time $129,464 - $142,665

    Senior Workforce AnalystClerk Grade: 09/10Salary Range: $129,464 - $142,665 + superLocation: McKell, Parramatta or Gosford. Hybrid working arrangements including office attendanceEmployment Type: Full Time, Temporary until October 2026 We are in search for a Senior Workforce Analyst to join a dynamic and diverse team within People and Culture at DCS You...

  • CCCP Care Coordinator

    6 days ago

    Mangrove Mountain, New South Wales, Australia stvincentd Full time $51 - $53

    About Us The St Vincent de Paul Society is a leading provider of community support services, committed to serving people in need and shaping a more just and compassionate society.Part-time 26.2 hours per week with some flexibility on days and hoursSCHCADS Award Level 5 hourly rates from $51 to $53.31 (depending on experience)Maximum-term contract until June...

  • Project Officer

    5 days ago

    Mangrove Mountain, New South Wales, Australia myCareer - NSW Government Full time $1,366,930 - $1,576,860 per year

    Project Officer – Operations Regional North, Interventions Planning and Engagement Grade: Clerk Grade 7/8Salary range: $113,574 - $125,720+ superannuation and leave loadingDuration: OngoingLocation: Flexible – Based at a SafeWork office location – Metro or RegionalApplications Close: Thursday 18 September 2025Are you a strategic thinker who thrives on...

  • Housekeeping Team Members

    6 days ago

    Tamborine Mountain, Queensland, Australia Tamborine Mountain Glades Full time $40,000 - $80,000 per year

    We are currently seeking motivated, detail-oriented, and passionate individuals to join our housekeeping team at Tamborine Mountain Glades. Whether you're interested in maintaining the cleanliness of our public areas, supporting spring cleaning efforts, or taking care of guest rooms, we have a role for youPositions Available:Public Area AttendantSpring...

  • New Home Sales Consultant

    5 days ago

    Spring Mountain, Australia CLARENDON HOMES Full time

    **ABOUT US** The Campbell Property Group was established in 1978 and consists of Clarendon Homes, Domaine Homes and CPG Estates. Clarendon Homes is one of the leading home builders in NSW and QLD. We are an Australian-owned, residential builder renowned for our passionate people, innovative designs, and high-quality homes. If you are passionate about the...

  • Cafe Attendant Casual

    3 days ago

    Little Mountain, Australia Churches of Christ Full time

    **Churches of Christ**, **One Table Café, Little Mountain Campus** **Casual Opportunity** **Imagine Working for Us** Established in 1930, We are one of Australia's largest and most diverse not-for-profit organisations. Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to...

  • Marketing Coordinator

    7 days ago

    Tamborine Mountain, Australia Tamborine Mountain Distillery Full time

    Tamborine Mountain Distillery is looking for a Marketing Coordinator to join our team. As a Marketing Coordinator, you will be responsible for our marketing strategies to grow our brand identity and online presence through the creation and dissemination of multimedia content online and offline. This involves developing content strategies, growing an online...

  • Home Care Worker

    1 week ago

    Little Mountain, Australia Churches of Christ in Queensland Full time

    **Churches of Christ, Seniors Living - Home Care, Sunshine Coast** **Casual and permanent, part-time opportunities** Looking for a flexible home care career? Do you have a passion for supporting people to remain living independently? Then join our Home Care Team on the Sunshine Coast! **What Churches of Christ can offer**: - Unqualified or qualified...

  • Service Manager

    1 day ago

    Little Mountain, Australia Churches of Christ Full time

    **Churches of Christ, Seniors Living, Little Mountain Aged Care Service** **Permanent, Full-time opportunity** - Imagine a job where everything you did made a difference_ **Imagine a career with Churches of Christ** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow...

  • Sous Chef

    1 week ago

    Tamborine Mountain, Queensland, Australia Saint Marthe Brasserie Full time $60,000 - $80,000 per year

    Saint Marthe Brasserie on Tamborine Mountain seeks a Sous Chef for their growing restaurant. You should have versatile experience, a keen interest in learning and growth in your role, be a mentor to your apprentices and a strong support for our Head Chef.You will be rewarded with -· a great team· uniforms supplied and laundered· a well designed and...

  • Full Time

    2 weeks ago

    Tamborine Mountain, Australia Banma Management Pty Ltd Full time

    Australian owned & operated retail family supermarket business we currently own and operate stores across NSW and QLD. **The role**: We currently have an exciting opportunity for qualified **Full Time - Meat Manager** to join our team based in **MT Tamborine.** The Meat Department Manager is responsible for providing leadership, guidance and coaching to...

  • Personal Care Worker

    2 weeks ago

    Little Mountain, Australia Churches of Christ in Queensland Full time

    **Churches of Christ**, **Little Mountain Aged Care Service** **Permanent, Part-time opportunities** **Imagine working for us** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: - Staff discounts with our private health, fitness and...

  • NDIS Support Workers

    2 weeks ago

    Little Mountain, Queensland, Australia CSBS Group Full time $60,000 - $80,000 per year

    Help us create meaningful outcomes every day. We're growing our team and have an exciting opportunity to support a male Participant in Little Mountain (Sunshine Coast).If you're passionate about person-led care and want to be part of a values-driven organisation, we'd love to hear from you.We're offering a mix of permanent part-time and casual positions,...