Administrative Officer

Administrative Officer– Investigations & Enforcement

• Grade: Clerk Grade 7/8
• Salary range: $99,938 - $110,271+ superannuation and leave loading
• Duration: Ongoing
• Location: Parramatta NSW
• Applications Close: Thursday 18 September :59AM)

Are you a strategic thinker who thrives on delivering impactful projects, solving problems, and working collaboratively? Join a dynamic, forward-focused team that shapes and delivers proactive regulatory programs and engagement initiatives — driving SafeWork's strategic priorities across NSW.

About the role

The Investigations and Enforcement Directorate is responsible for providing frontline advisory, triage and response functions, including leading and or contributing to 1st response activities for critical WHS incidents. The Directorate also leads the investigation of WHS matters, management of the High-Risk Workplace and Repeat Offender Program and manages and coordinates SafeWork's Enforceable Undertakings function. Broadly the Directorate also leads and or contributes to building and maintaining critical partnerships and relationships with other regulators, communicates WHS regulatory outcomes and lessons learnt to industry and the community..

Ideal Candidate

This opportunity would suit a resilient and committed person with the ability to work in a complex and high-profile regulatory environment. Delivering high quality customer service and support to the Director and the Directorate you will support delivery of information, advice and support to priority regulatory initiatives. This role has autonomy and makes decisions as directed by the Director and refers decisions that require significant change to outcomes or timeframes. Maintaining confidentiality is critical to this role as you will be exposed to sensitive and personal information.

The ideal candidate must have previous demonstrated administrative and customer service experience and be capable of:

• Providing a range of administrative and support services to the Director and Directorate aligned to the functions of the business area including but not limited to data entry, procurement and finance processes, organising and coordinating travel arrangements, ordering of stores, publications and equipment, preparation of correspondence and reports, managing emails and calendars, and organising papers and logistics for meetings and forums
• Delivering quality administrative services and negotiating workable timeframes, given competing client, customer and/or business demands and priorities
• Addressing unforeseen issues, managing a high volume of work and the need to work independently
• Responding to and resolving complex enquiries and issues to ensure the provision of accurate information, and the timely and efficient resolution of issues
• Gathering and collating information for, and preparing documentation and reports
• Coordinating and managing accurate records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible
• Developing, implementing and monitoring office systems, procedures and methods, adapting processes and techniques as required, to facilitate efficient team operations in line with agency standards, policies and procedures

Key Attributes

• Demonstrated ability to provide comprehensive and confidential executive administrative support to the Director
• Demonstrated ability to strategically manage the Director's time, calendar and inbox by exercising discretion and decision-making while sorting and filtering requests whilst ensuring strategic priorities are met in a timely manner.
• Demonstrate advanced time management skills and an exceptional ability to prioritise work activities and requests for information in a high-volume environment with competing priorities.
• Ability to deal efficiently, effectively, courteously and discreetly with topical/contentious issues whilst maintaining expectations for operational efficiencies and fully recording emerging issues for escalation.
• Excellent written and verbal communications skills and exceptional attention to detail.
• Ability to work in a team, collaboratively and share information to achieve business outcomes.
• Ability to respond to and resolve enquiries both from internal and external customers, providing information and resources and demonstrate awareness as to when an issue is required to be redirected/escalated to an appropriate person or business unit.
• Demonstrated ability to plan and prioritise outcomes and respond flexibly to changing circumstances
• Extensive experience in planning events and the coordination of all logistics including technology for Directorate Meetings, Leadership Meetings and Management Meetings. Engaging with internal and external stakeholders to prepare agendas, booking of venues, accommodation and catering
• Ability to achieve results through the efficient use of resources and a commitment to quality outcomes
• Ability to keep up to date with relevant legislation, policies and procedures in order to provide accurate and efficient levels of support.

How to apply

If you would like to apply, please include a covering letter (maximum two pages) indicating why you are applying for this role and what you would bring to this role, including demonstrated examples and - An up-to-date resume (of no more than five pages) If you have any further questions, please contact Kylie Stevens via , Investigations & Enforcement.

Click Here to access the Role Description. 

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 18 September :59AM)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Tayla Gibbs via

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