Customer Service Officer

7 hours ago

Australia MUFG Pension & Market Services Full time $60,000 - $80,000 per year
Description

Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so, we want you on our team

We're looking for Customer Service Officers (Hub Specialists) to join our superannuation contact centre team. In this role, you'll be the go-to expert for resolving complex member queries, supporting stakeholders, and driving continuous improvement in service delivery.

This role will require you to work a rotating roster from 8am-8pm Monday to Friday. At MUFG we support work-life balance with a hybrid setup: 2-3 days in office, the rest from home

What You'll Be Doing

  • Deliver first-call resolution by anticipating member needs and taking full ownership of enquiries
  • Act as the first escalation point for challenging or sensitive cases involving members, beneficiaries, and trustees
  • Investigate and resolve issues with professionalism and empathy
  • Meet and exceed KPIs across calls, admin tasks, and written correspondence
  • Collaborate with your team to share ideas, support goals, and contribute to a positive team culture
  • Participate in ongoing training and proactively build your superannuation knowledge
  • Stay informed on industry trends and legislative changes
  • Support the Team Leader with high-priority requests, projects, and workflow management
  • Identify risks and recommend process improvements to enhance service delivery
  • Ensure all work meets quality standards and complies with regulatory requirements

What You Bring

  • Proven experience in customer service, ideally within superannuation or financial services
  • Strong problem-solving and investigation skills
  • Excellent communication—both written and verbal
  • Ability to manage competing priorities and meet deadlines
  • A proactive mindset with a passion for continuous learning
  • Confidence in handling escalations and sensitive conversations
  • A collaborative spirit and commitment to team success
  • Ability to commit to 4 weeks' full-time training onsite.

Why Join Us?

  • Be part of a supportive, high-performing team
  • Make a real difference in members' financial wellbeing
  • Gain exposure to complex superannuation processes and stakeholder management
  • Enjoy opportunities for professional growth and development

  • Customer Service Officer

    8 hours ago

    Australia MUFG Pension & Market Services Full time $60,000 - $80,000 per year

    DescriptionAre you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so, we want you on our teamWe're looking for Customer Service Officers to join our superannuation contact centre team. In this role, you'll be the go-to...

  • Customer Service Officer

    10 hours ago

    Australia Serco Full time $60,000 - $80,000 per year

    Full time, Permanent role - 4 x 9.5hr shifts a week; 38 hours a week.$34.43 an hour / $68,025.41 a year + super (penalty rates apply)Fiona Stanley Hospital – Murdoch, PerthRequired to work shifts to fulfill 24/7 operationsRotating roster to support work/life balanceRewarding role with career growth opportunitiesSerco is a place where you can growJoin a...

  • Customer Service Officer

    2 days ago

    Australia GFG Alliance Full time $60,000 - $80,000 per year

    About The Role ARC (The Australian Reinforcing Company), is currently seeking a Customer Service Officer to join our tight-knit team, where you will be working closely with sales and operations to deliver an outstanding customer experience.You'll become part of a successful team at our Thomastown branch, where your responsibilities will include achieving...

  • Customer Service Officer

    10 hours ago

    Australia Hearing Australia Full time $60,000 - $80,000 per year

    ● Help provide the latest best practice services for anyone who needs it● Gain skills with Australia's largest provider of government-funded hearing care● Full-time, fixed term (6 months) position● Working at Beenleigh & Logan Central locations (this is an onsite position)Want to improve the lives of Australians, no matter who they are? Join us and...

  • Customer Service Officer

    8 hours ago

    Australia Hearing Australia Full time $60,000 - $80,000 per year

    Help provide the latest best practice services for anyone who needs itGain skills with Australia's largest provider of government-funded hearing careFull-time contract until May 2026, transitioning to permanent, part-time (3 days/ week) thereafter.Monday- Friday (8:30am-5:30pm)Working at Logan Central and Beenleigh locations (this is an onsite position)Want...

  • Customer Service Officer

    9 hours ago

    Australia GFG Alliance Full time $60,000 - $90,000 per year

    About The Role ARC (The Australian Reinforcing Company), is currently seeking a Customer Service Officer to join our tight-knit team at the Rockhampton branch where you will be working closely with sales and operations to deliver an outstanding customer experience.This position would be a suitable opportunity for someone looking to build on their...

  • Customer Service Officer

    1 week ago

    Collie, Western Australia Shire of Collie Full time $60,000 - $70,000 per year

    Customer Service Officer (Casual Position)The Shire of Collie is seeking a Casual Customer Service Officer. The successful candidate will be based at the Shire of Collie Administration Building, where they'll be the friendly first point of contact for our community.Key responsibilities of the position will include:Frontline Customer Support: Assisting...

  • Customer Service Officer

    8 hours ago

    Melbourne, Victoria , Australia Energy Bay Funds Management Pty Full time $60,000 - $90,000 per year

    Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for youAbout Diamond Energy, an Energy Bay BrandEnergy Bay is rapidly expanding along the renewable...

  • Customer Service Officer

    11 hours ago

    Warragul VIC , Australia The Y Victoria Full time $31,180 - $63,360 per year

    Our Vision is a better tomorrow where all people can belong. As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.About the...

  • Customer Service Officer

    12 hours ago

    Kensington VIC , Australia The Y Victoria Full time $64,600 per year

    Our Vision is a better tomorrow where all people can belong. As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.About the...