Rostering Officer

• SA Ambulance Service, Statewide Operations Services
• Salary: $67, $72,033.00p.a – ASO3 Administrative Services Officer L3
• Full Time Ongoing, Fixed Term & Casual positions available.

About Us:

SA Ambulance Service (SAAS) is South Australia's provider of emergency ambulance transport, clinical care, and patient transport services.

We are committed to ensuring South Australia has access to the best possible emergency pre-hospital medical care, non-emergency transport, and rescue and retrieval services.

Our Vision: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people.

Our Mission: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enabling timely and equitable access for our patients to the most appropriate point of care.

Our Purpose: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state's emergency preparedness and health response capability.

Our Values:

PATIENT FOCUSED: We will put our patients and the safe and quality care we provide them first; in everything we do.

TEAMWORK: We will work across SAAS, our health system, our partners, stakeholders, and the community to achieve our goals.

INTEGRITY AND HONESTY: We accept and uphold the standards and expectations of our organisation and communities.

RESPECT AND COURTESY: We will always be respectful and courteous toward our patients, each other, and all those we work with.

COMMUNITY COLLABORATION: We value our role in the community, and we value the communities we serve.

CHANGE READY: We know our communities' needs will evolve and we must adapt to meet them.

AUTHENTIC LEADERSHIP: We will support leadership development for our people at every level.

As an Operational Planning & Resourcing Officer, you will play a crucial role in ensuring the efficient and effective deployment of resources to meet the ever-changing demands of the ambulance service.

To excel in this role, you will need exceptional analytical and problem-solving skills, coupled with strong communication and interpersonal abilities. Experience in resource planning, rostering, or operational management within a healthcare or emergency services setting would be highly advantageous. Please  review the role description and fact sheet below for further information regarding the role of Rostering Officer.

What We Offer:

• Competitive remuneration plus salary packaging benefits up to $11,660 (including general living expenses & meal entertainment).
• Work in a collaborative, forward-thinking environment with a culture of inclusion and diversity.
• Giving back the people of South Australia Play a vital role in enhancing the well-being of our community.
• We take care of you Access to a range of staff and wellness support programs

Key Responsibilities:

• Coordinate the planning and scheduling of clinical staff to maximise roster coverage, considering factors such as operational demand, extreme weather, major events, industrial instruments, and skill mix.
• Provide advice and recommendations to the Executive Leadership Team, Operations Managers, and others on staff utilisation, optimal roster coverage, and mitigation plans.
• Coordinate and control the production of rosters for clinical staff on a weekly, monthly, and annual basis, adhering to industrial instruments and staff availability.
• Determine and enact appropriate actions to cover and reduce roster shortfalls based on skills, knowledge, and experience, often requiring complex staff movements.
• Manage incoming requests for rostering services, providing assistance, advice, and solutions with a strong customer service focus.
• Prioritise complex planning tasks related to daily staff movements to meet dynamic organisational requirements.
• Develop and deliver roster coverage plans in response to unforeseen and predicted shift vacancies, ensuring maximum efficiency and cost-effectiveness.
• Act as a "Super-user" for the global rostering software system, providing support, guidance, training, and technical solutions to stakeholders.

Salary Packaging with Smart

As an employee of SA Ambulance Service, you may be eligible to salary package a range of living expenses through Smart -

Visit   for more information.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Appointment will be subject to a satisfactory Criminal History Check. Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Job ref: 917017

Enquiries to: Kate Firmager - Manager, Operational Planning & Resourcing (OP&R) –

Application Closing Date: Thursday 30 October 2025 @ 11:55pm

Attachments:

AS03 Operational Planning and Resourcing Officer Job Description

Operational Planning and Resourcing - Job Pack FACT SHEET

Australian applicant guidelines

International applicant guidelines