Customer Service Officer

2 weeks ago

Sydney Eastern Suburbs NSW, Australia Public Sector People Full time $40,000 - $60,000 per year
Public Sector People are partnering with a local council in Melbourne's eastern suburbs to recruit a Customer Service Officer for a 6-month temporary assignment. This is a great opportunity to be part of a high-performing team and deliver meaningful service to the local community.

This is a part-time, office-based role offering 15–25 hours per week, between 9am–5pm, Monday to Friday. Days and hours will vary weekly, offering flexibility within core business hours.

About the role:
As a first point of contact for the community, you'll provide professional and courteous customer service across phone, in-person, and written channels. You'll be a key part of ensuring residents receive prompt, clear, and helpful support, with a focus on resolving enquiries at the first point of contact.

Key responsibilities:

  • Respond to customer enquiries, requests and complaints via phone, in person, and email
  • Log and track interactions using council systems
  • Provide accurate information and follow up to ensure customer satisfaction
  • Support a range of admin tasks to assist the wider Customer Service team
  • Refer more complex matters to relevant staff or departments
What we're looking for:
  • Previous local council or government customer service experience (essential)
  • Experience using CRM software (e.g., Microsoft Dynamics, TechOne, TRIM)
  • Excellent communication and interpersonal skills
  • Professional and calm approach when dealing with difficult situations
  • Ability to work flexibly and collaboratively within a team
This is a rewarding opportunity to support your community, build public sector experience, and be part of a professional and dedicated team.

For more information or to apply, contact Imogen at *** or email your resume to ******

Only shortlisted candidates will be contacted.

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...

  • Project Officer

    2 weeks ago

    Sydney Western Suburbs NSW, Australia NSW Department of Customer Service Full time $110,266 - $122,058 per year

    Project Officer – Business Relationships, Fair Trading licensing. Grade: Clerk Grade 7/8 Salary range: $110,266 - $122,058 per annum super Duration: Temporary up to 6 months Location: Parramatta, with other locations considered by negotiation, subject to office capacity. (Office attendance required 2 –3 days per week.) Do you thrive on...

  • Customer Service Officer

    2 weeks ago

    Melbourne Eastern Suburbs, Australia Page Personnel Full time

    Scoresby Location - Temporary to Permanent Role **About Our Client**: Reporting to the Operations Manager, your main role and responsibilities will include but not limited to: - High-volume sales order data entry of customer orders, daily, using SAP. - Answering inbound calls from customers. - Forwarding customer feedback and complaints to the relevant...

  • Customer Service

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service (Facilities) Officer** **Location**:Sydney CBD and Parramatta (close to Central and Parramatta Station with flexible working options) **Clerk Grade**:3/4 Full-time, Temporary opportunity (immediate start, until 30 June 2025) **Salary range**:$79,032 to $86,539 plus super **About the Department** **The Department of Customer Service...

  • Customer Service Officer

    2 weeks ago

    Melbourne Eastern Suburbs, Australia Victorian Government Full time $60,416 - $65,037 per year

    OverviewWork Type: Fixed-term - Full-timeSalary: $60,416 - $65,237Grade: Grade not specifiedOccupation: AdministrationLocation: Melbourne - Eastern suburbsReference: AN000329Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Service Officer, Gosford, Ongoing**- Salary starting from $75,992 + 10.5% super- Status: Full time, Ongoing role- Location: Gosford- Operational role providing onsite (face to face) customer service 5 days per week**About the role**:Deliver high quality customer service providing assistance, information and customer support services to facilitate...

  • Digital Customer Service Officer

    7 days ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Digital Customer Service Officer I Heatherton / Ringwood locations | Temp ongoing contract | November start Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all...

  • Digital Customer Service Officer

    7 days ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Digital Customer Service Officer I Frankston location | Temp ongoing contract | November start Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Service Stream Full time

    Primary LocationMayfield West, NSWJob Description SummaryService Stream's Utilities division are currently seeking a Customer Service Officer to join our growing company.About the RoleAbout the OpportunityService Stream's Utilities division are currently seeking a Customer Service Officer to join our growing company. In this role, you will be responsible for...