Digital Customer Service Officer

3 days ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Digital Customer Service Officer I Heatherton / Ringwood locations | Temp ongoing contract | November start

Your new company

This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced drivers and registered vehicles. They are currently seeking expressions of interest from multiple experienced customer service professionals to join their cluster of offices in Heatherton & Ringwood in the capacity of a Digital Customer Service Officer.

Your new role
- You will be responsible for engaging with customers waiting in line to see if you can assist them with transactions via an iPad on the Vic Roads app (Digital Concierge Only).
- You will be the first point of contact, greeting all customers, directing and assisting them with queries.
- You will be responsible for resolving and responding to a wide range of customer service queries and fees/transactions, as well as licence processing.
- This will be a fast-paced face-to-face environment.
- You will be rostered between 20-38 hours a week, during the business hours of 8:30am-4:30pm Monday-Friday, and required to be on call until 9am on your rostered days off.
- You may be selected to be cross trained as a Licence Testing Officer, which involves computer licence testing, but also going out on the roads with learner drivers on a pre-determined test route.

What you'll need to succeed
- You will be tech-savvy and able to assist customers with an iPad (Digital Concierge Officer only)
- Motivation to work in a fast-paced Customer Service environment and a genuine interest in resolving customer enquiries is a must.
- You will need to be comfortable working on your feet for the duration of each shift (Digital Concierge Officer only)
- Professional, enthusiastic and courteous demeanour and excellent attendance and punctuality
- You will need to have previous and relevant customer service experience.
- You will primarily be based at Heatherton but may need to work at Ringwood from time to time as well.
- A second language set is highly regarded but not essential.

What you'll get in return
- You will receive comprehensive training with ongoing support.
- You will be a part of an excellent work culture.
- You will be placed on an ongoing temporary contract with competitive pay + super

What you need to do now

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