Digital Customer Service Officer
4 days ago
Digital Customer Service Officer I Heatherton / Ringwood locations | Temp ongoing contract | November start
Your new company
This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced drivers and registered vehicles. They are currently seeking expressions of interest from multiple experienced customer service professionals to join their cluster of offices in Heatherton & Ringwood in the capacity of a Digital Customer Service Officer.
Your new role
- You will be responsible for engaging with customers waiting in line to see if you can assist them with transactions via an iPad on the Vic Roads app (Digital Concierge Only).
- You will be the first point of contact, greeting all customers, directing and assisting them with queries.
- You will be responsible for resolving and responding to a wide range of customer service queries and fees/transactions, as well as licence processing.
- This will be a fast-paced face-to-face environment.
- You will be rostered between 20-38 hours a week, during the business hours of 8:30am-4:30pm Monday-Friday, and required to be on call until 9am on your rostered days off.
- You may be selected to be cross trained as a Licence Testing Officer, which involves computer licence testing, but also going out on the roads with learner drivers on a pre-determined test route.
What you'll need to succeed
- You will be tech-savvy and able to assist customers with an iPad (Digital Concierge Officer only)
- Motivation to work in a fast-paced Customer Service environment and a genuine interest in resolving customer enquiries is a must.
- You will need to be comfortable working on your feet for the duration of each shift (Digital Concierge Officer only)
- Professional, enthusiastic and courteous demeanour and excellent attendance and punctuality
- You will need to have previous and relevant customer service experience.
- You will primarily be based at Heatherton but may need to work at Ringwood from time to time as well.
- A second language set is highly regarded but not essential.
What you'll get in return
- You will receive comprehensive training with ongoing support.
- You will be a part of an excellent work culture.
- You will be placed on an ongoing temporary contract with competitive pay + super
What you need to do now
2827224
-
Digital Customer Service Officer
4 days ago
Melbourne Eastern Suburbs, Australia HAYS Full timeDigital Customer Service Officer I Frankston location | Temp ongoing contract | November start Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced...
-
Digital Customer Service Officer
3 hours ago
Melbourne Northern Suburbs, Australia HAYS Full timeCustomer Service/Digital Concierge Officer | Broadmeadows location | 20-38hrs p/w | Temp ongoing | ASAP start Your new company Due to growing business needs, this renowned service organisation is seeking an experienced customer service professional to work at their office based in Broadmeadows in the capacity of a Digital Concierge/Customer Service...
-
Digital Customer Service Officer
4 days ago
Melbourne Northern Suburbs, Australia HAYS Full timeDigital Customer Service Officer I Bundoora & Broadmeadows | Temp ongoing Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced drivers and registered...
-
Digital Customer Service Officer
4 days ago
West Melbourne, Australia HAYS Full timeDigital Customer Service Officer I Hoppers Crossing | Temp ongoing contract | November start Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced...
-
Customer Service Specialist
2 weeks ago
Melbourne, Australia Benchmark Digital Partners Full timeFull Time Melbourne, Australia **Innovate with Benchmark Digital as a Customer Service Specialist** Are you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible...
-
Customer Service Officer
2 weeks ago
Melbourne Eastern Suburbs, Australia Page Personnel Full timeImmediate Start Available - Be Apart of a Growing and Expanding Team **About Our Client**: Reporting to the Operations Manager, your main role and responsibilities will include but not limited to: - High-volume sales order data entry of customer orders in SAP + Salesforce, daily. - Managing and quickly completing requests from internal Account/Territory...
-
Customer Service Officer
2 weeks ago
Melbourne Eastern Suburbs, Australia HAYS Full timeA opportunity to commence a career in the finance industry, with plenty of chances to learn and grow. - Your new company This International company is a leader in several industries, their recovery service team is looking for multiple people with call centre or retail experience to join their team. Your new office will be located in in the Eastern Suburbs of...
-
Digital Specialist
1 week ago
Melbourne Eastern Suburbs, Australia HAYS Full timeDigital Specialist for Established Luxury Flooring Brand **Your new company** My client are a global supplier of commercial and residential luxury vinyl tile flooring. They pride themselves with production and sell of a range of floor tiles and wood planks that faithfully reproduce the look of natural materials such as wood and stone, yet with none of their...
-
Digital Analyst
4 weeks ago
Melbourne, Australia Elyptus Digital Full timeOverview Elyptus Digital is a leading global digital agency that creates effective end to end digital journeys with a focus on value creation through the process. Our fast-growing agency is looking for a Senior Digital Analyst to bring their data driven insights to deliver client success. The Role You will be working closely with our analytics and market...
-
Service Coordinator
4 hours ago
Sydney Western Suburbs, Australia NSW Department of Customer Service Full time**Service Coordinator** **Salary: SNSW Grade 6 ($91,004 - $96,835 plus employer's contribution to superannuation and annual leave loading)** **Location: Merrylands Service Centre** **Employment Status: Full-time - Talent pool, temporary/ongoing** If you are passionate about supporting teams to deliver positive face to face customer service experiences in a...
