Digital Customer Service Officer

4 days ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Digital Customer Service Officer I Heatherton / Ringwood locations | Temp ongoing contract | November start

Your new company

This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced drivers and registered vehicles. They are currently seeking expressions of interest from multiple experienced customer service professionals to join their cluster of offices in Heatherton & Ringwood in the capacity of a Digital Customer Service Officer.

Your new role
- You will be responsible for engaging with customers waiting in line to see if you can assist them with transactions via an iPad on the Vic Roads app (Digital Concierge Only).
- You will be the first point of contact, greeting all customers, directing and assisting them with queries.
- You will be responsible for resolving and responding to a wide range of customer service queries and fees/transactions, as well as licence processing.
- This will be a fast-paced face-to-face environment.
- You will be rostered between 20-38 hours a week, during the business hours of 8:30am-4:30pm Monday-Friday, and required to be on call until 9am on your rostered days off.
- You may be selected to be cross trained as a Licence Testing Officer, which involves computer licence testing, but also going out on the roads with learner drivers on a pre-determined test route.

What you'll need to succeed
- You will be tech-savvy and able to assist customers with an iPad (Digital Concierge Officer only)
- Motivation to work in a fast-paced Customer Service environment and a genuine interest in resolving customer enquiries is a must.
- You will need to be comfortable working on your feet for the duration of each shift (Digital Concierge Officer only)
- Professional, enthusiastic and courteous demeanour and excellent attendance and punctuality
- You will need to have previous and relevant customer service experience.
- You will primarily be based at Heatherton but may need to work at Ringwood from time to time as well.
- A second language set is highly regarded but not essential.

What you'll get in return
- You will receive comprehensive training with ongoing support.
- You will be a part of an excellent work culture.
- You will be placed on an ongoing temporary contract with competitive pay + super

What you need to do now

2827224

  • Digital Customer Service Officer

    4 days ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Digital Customer Service Officer I Frankston location | Temp ongoing contract | November start Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced...

  • Digital Customer Service Officer

    3 hours ago

    Melbourne Northern Suburbs, Australia HAYS Full time

    Customer Service/Digital Concierge Officer | Broadmeadows location | 20-38hrs p/w | Temp ongoing | ASAP start Your new company Due to growing business needs, this renowned service organisation is seeking an experienced customer service professional to work at their office based in Broadmeadows in the capacity of a Digital Concierge/Customer Service...

  • Digital Customer Service Officer

    4 days ago

    Melbourne Northern Suburbs, Australia HAYS Full time

    Digital Customer Service Officer I Bundoora & Broadmeadows | Temp ongoing Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced drivers and registered...

  • Digital Customer Service Officer

    3 days ago

    Melbourne, Victoria, Australia Hays Full time

    Digital Customer Service Officer I Bundoora & Broadmeadows | Temp ongoingYour new companyThis long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced drivers and registered...

  • Digital Customer Service Officer

    3 days ago

    Melbourne, Victoria, Australia Hays Full time

    Digital Customer Service Officer I Hoppers Crossing | Temp ongoing contract | November startYour new companyThis long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced drivers...

  • Digital Customer Service Officer

    3 days ago

    Melbourne, Victoria, Australia Hays Full time

    Digital Customer Service Officer I Heatherton / Ringwood locations | Temp ongoing contract | November startYour new companyThis long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all...

  • Digital Customer Service Officer

    1 week ago

    West Melbourne, Australia HAYS Full time

    Customer Service/Digital Concierge Officer | Sunshine location | 20-38hrs p/w | Temp ongoing | ASAP start Your new company Due to growing business needs, this renowned service organisation is seeking an experienced customer service professional to work at their office based in Sunshine in the capacity of a Digital Concierge/Customer Service Officer. Your...

  • Digital Customer Service Officer

    4 days ago

    West Melbourne, Australia HAYS Full time

    Digital Customer Service Officer I Hoppers Crossing | Temp ongoing contract | November start Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced...

  • Customer Service Officer

    1 week ago

    Melbourne Eastern Suburbs, Australia Page Personnel Full time

    Scoresby Location - Temporary to Permanent Role **About Our Client**: Reporting to the Operations Manager, your main role and responsibilities will include but not limited to: - High-volume sales order data entry of customer orders, daily, using SAP. - Answering inbound calls from customers. - Forwarding customer feedback and complaints to the relevant...

  • Customer Service Officer

    2 weeks ago

    Melbourne Eastern Suburbs, Australia Page Personnel Full time

    Immediate Start Available - Be Apart of a Growing and Expanding Team **About Our Client**: Reporting to the Operations Manager, your main role and responsibilities will include but not limited to: - High-volume sales order data entry of customer orders in SAP + Salesforce, daily. - Managing and quickly completing requests from internal Account/Territory...