Project Officer

Project Officer – Business Relationships, Fair Trading licensing.

Grade: Clerk Grade 7/8
Salary range: $110,266 - $122,058 per annum super
Duration: Temporary up to 6 months
Location: Parramatta, with other locations considered by negotiation, subject to office capacity. (Office attendance required 2 –3 days per week.)

Do you thrive on improving business practices and delivering innovative solutions that optimise customer outcomes in line with regulatory framework? Because we are searching for a proactive and motivated project officer to join the Quality, Operations and Systems Support (QOSS) team within Fair Trading Licensing.

QOSS sits within the Business Relationships team within Fair Trading licensing, providing quality control and supporting delivery of operational and strategic objectives for the Fair Trading licensing teams.

The team carries out a broad range of functions, including:

• Identifying and implementing business improvement requirements
• Developing and implementing quality frameworks and quality control of licensing assessments.
• Organisational design, change management support and operationalising legislative reform changes.
• Updating forms & websites.
• Developing SOPs for licensing staff.
• Data and reporting requests.

This is a short-term temporary assignment and we are looking for a candidate that has:

• An understanding of project management and change management, and the ability to apply effective project planning, coordination, and implementation methods.
• Knowledge of Fair Trading licensing processes, procedures and systems and familiarity with the legislation that underpins Fair Trading licensing schemes.
• A can-do attitude, a passion for providing high quality customer service, and experience in building and maintaining a culture of continuous improvement.
• Strong communication skills and the ability to work with various stakeholders.
• The ability to deliver results while balancing competing project priorities.

This role is responsible for:

• Coordinating and implementing a range of operational support and change projects by applying sound project management principles and methodologies.
• Developing and maintaining stakeholder relationships through effective communication, negotiation, and issues management to ensure project deliverables are met.
• Coordinating working groups, committees, and consultations to facilitate exchange of information and support project completion in line with project plans.
• Preparing and maintain project related documentation and source and collate information for reporting, monitoring and evaluation purposes to contribute to achievement of the project outcomes and identification of emerging issues.
• Undertaking research and analysis, identifying trends and preparing project briefs, to support informed decision-making and planning.

What we need from you:

Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.

Salary Grade 7/8, with the base salary for this role starting at $110266 base plus superannuation

Click Here to access the Role Description

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Closing Date: Monday 2nd June 2025 [9.59am]

Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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