Customer Service

**Customer Service (Facilities) Officer**

**Location**:Sydney CBD and Parramatta (close to Central and Parramatta Station with flexible working options)
**Clerk Grade**:3/4 Full-time, Temporary opportunity (immediate start, until 30 June 2025)
**Salary range**:$79,032 to $86,539 plus super

**About the Department**

**The Department of Customer Service (DCS) is a service provider, Regulator and Central Agency of government. We are transforming the way we do business to help make NSW great.

**About the Role**

This is an essential role in supporting the maintenance administration and day to day running of Sydney CBD and Parramatta offices facilities, within commercial buildings supporting a variety of Public Service Agencies and business groups within DCS. Your primary role will be providing Facilities/Asset Maintenance, coordinating repairs and minor works, engaging with various stakeholders and contractors, completing related documentation as directed / required, in meeting current business operational needs.

This is an exciting opportunity for someone with experience in building facilities management who thrives in a dynamic, customer-focused environment. Ideally, we are looking for someone available to **start immediately.**

**Essential requirements**
- Satisfactory criminal records check
- May be required to work out of hours and be on-call

**Additional Responsibilities and Duties include**:

- Providing administration around repairs, troubleshooting and maintenance schedules in line with business priorities
- Ensure that staff, contractors and members of the public are provided with a safe environment to work and visit.
- Preparing documentation and coordinating maintenance works or repairs of reported tenancy issues, making sure they are appropriately dealt with in a timely manner
- Administration of invoicing and verifying completed works for payment

**To be successful in this role you will require**:

- Previous experience in working in a building facilities management role, with a strong customer services focus
- Previous experience in Govt Agency facilities role an advantage
- Applicable minor Project / Works experience
- Competent with Office 365 and basic level of Computerised Maintenance Management Systems (CMMS) or Help Desk style, issues logging software
- Ability to engage with all stakeholders
- Ability to liaise with contractors and understand time frames, costs and materials in relation to maintenance requirements
- Working cooperatively with the Workplace Services teams and ability to meet high levels of customer support and engagement

**What we need from you**:
Please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

**What's next?**

Applications will be shortlisted on **Friday, January 24th, 2025** and interviews will be scheduled from **Monday, February, 3rd 2025**

For enquiries regarding this position, please contact Hiring Manager, Dave Martin, 0401 710 000.

Salary Grade 3/4, with the base salary for this role starting at $79032 base plus superannuation

**Closing Date**:Thursday, January 23rd, 2025 at 10:00 am

**Careers at Department of Customer Service**

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

**The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

**Information on some of the different types of disabilities

**Information on adjustments available for the recruitment process