Customer Service Officer

2 weeks ago

Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

**Customer Service Officer, Gosford, Ongoing**
- Salary starting from $75,992 + 10.5% super
- Status: Full time, Ongoing role
- Location: Gosford
- Operational role providing onsite (face to face) customer service 5 days per week

**About the role**:
Deliver high quality customer service providing assistance, information and customer support services to facilitate the effective operation of the team.

***Your key responsibilities include**:

- Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
- Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and to inform decision making
- Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures
- Provide a range of administrative and support services, including but not limited to records management, routine correspondence, meeting and event coordination, to support the effective operation of the team/unit

**This position is a face to face, onsite, customer service position based in Gosford CBD.**

***Key skills and experience to be successful**:

- Delivering multiple customer service activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and the need to maintain accuracy and attention to detail
- You will have demonstrated experience in either Mailroom operations, Fleet management or Facilities management.
- Prioritising tasks and requests for information, in a high-volume working environment with competing priorities, to ensure timeframes are met
- Providing a range of administrative and processing tasks with accuracy and efficiency in a high-volume work environment

**How to Apply**

Please submit your CV (5 page maximum) with a maximum two page cover letter outlining how your experience meets the focus capabilities of the role.

Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

**Closing Date: Tuesday 7th March 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Service Stream Full time

    Primary LocationMayfield West, NSWJob Description SummaryService Stream's Utilities division are currently seeking a Customer Service Officer to join our growing company.About the RoleAbout the OpportunityService Stream's Utilities division are currently seeking a Customer Service Officer to join our growing company. In this role, you will be responsible for...

  • Regulatory Services Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Role Title: Regulatory Service Officer****Business unit/Organisation: Investigations and Enforcement****Location: Newcastle****Term: Ongoing****Closing Date: 24th April 2025 [9:59am]****Hiring Manager: Kylie Stevens****About the team**The Investigations and Enforcement Directorate is responsible for providing frontline advisory, triage and response...

  • Ict Customer Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Support Officer****Grade 3/4, Multiple Opportunities -Temporary/ Ongoing/ Full Time/ Part Time****What's the Job?*****Our Customer Service Officers are a dedicated team of customer service of customer service specialists with solid technical IT knowledge.DCS is a service provider and regulator, focusing on delivering first-class customer service,...

  • Customer Resolution Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **SNSW Grade**:7/8**Employment Type**:Full Time, Temporary until 30 June 2026**This role sits within the Enterprise and Risk Enablement Division in the Customer Resolution and Disputes team.****About the team**The Customer Resolution and Disputes team was established to maintain a centralised Service NSW complaints and disputes handling structure. The...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Content Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Content Officer**- ** Employment Type: Temporary full-time opportunity until June 2025**:- ** Clerk Grade: 05/06 base salary starting at $93,295 to $102941.**- ** Location: Sydney, hybrid work arrangement is available**- ** This role sits within the Digital NSW Division in the NSW Digital Channels team**We are looking for a Content Officer to join our NSW...

  • Project Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Project Officer (Regulatory Qualifications)****Policy & Programs / Industry, Customer, Capability &****Engagement / Education****Building Commission NSW**- Grade 7/8- Sydney, Parramatta, other locations considered- Temporary, until 30th June 2025**About the Building Commission NSW**The new Building Commission NSW has been established after the NSW...