customer services officer

5 days ago

Adelaide SA, Australia Department of Human Services, South Australia Full time $58,709 - $63,354 per year

Department of Human Services

Job reference: 703826

Location: ADELAIDE

Job status: Long Term Contract

Eligibility: Open to Everyone

Role Highlights

  • Client-focused role
  • Make a difference for South Australians
  • Vibrant, committed and supportive team

Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.

About the Business

Our Concessions and Interpreting Services team delivers a range of concession payments and rebates to eligible South Australians to support their cost of living and community participation. This team also runs the Interpreting and Translating Centre and the Aboriginal Language Interpreting Service to connectpeople in a range of government and non-government settings.

Role Details

The Customer Services Officer is a role within Inclusion, Supports and Safeguarding and is accountable to the Program Manager for:

  • Providing an efficient, effective, and timely service to clients on all matters relating to eligibility for state government concessions.
  • Providing relevant, accurate information, and advice including recording of information pertaining to clients.
  • Contributing to the achievement of high quality customer service, and the goals and objectives of Concessions and Interpreting Services (CIS) and the Department of Human Services (DHS).

Special Conditions

National Police Check required.

Role Status: Various temporary/Term contracts (multiple roles available).

Salary Range: $58,709-$63,154 (ASO2)

Location: Adelaide

Enquiries: Business Services Manager, Concessions and Interpreting Services Email:

Diversity and Inclusion

DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres Strait Islander people, people with disability and/or neurodivergence, young people, older people, culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.

We are committed to making workplace adjustments to provide a positive, barrier-free recruitment experience and supportive work environment. If you require any assistance with our recruitment process, please contact us at and a member of our team will get back to you.

Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or neurodivergent people to thrive in.

Applications close: 20/10/2025 11:30 PM

  • Customer Service Officer

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Seeking an exceptional Customer Service officer to join an excellent team. **Your new company** This company is a statutory authority responsible for providing support services, and administering long service leave entitlements, to South Australia's construction industry. **Your new role** Reporting to the Manager, this role will provide efficient and...

  • Customer Service Officer

    2 weeks ago

    Adelaide Region SA, Australia BGIS Full time

    **BGIS **is experiencing strong company growth and requires a **Customer Service Officer **to join our existing team. **The Role** The responsibilities of the **Customer Service Officer **include: - Answer incoming calls from clients; - Answer inquiries; - Lodging work requests using the nominated CMMS; - Handle complaints; - Data entry - Interpret and...

  • Customer Service Officer

    4 days ago

    Adelaide Region SA, Australia Appoint Full time

    Live and work close to home with on-site parking - Job security and career opportunity - Enjoyed a varied role in a fast paced environment We are excited to be partnering with this privately owned packaging company which proudly produces Australian made products. We are on the hunt for a self-motivated, proactive Customer Service Officer to join their...

  • Customer Service Officer

    2 days ago

    Adelaide Region SA, Australia BGIS Full time

    **BGIS** - a global leader in real estate, supporting professional development opportunities and excellent company benefits with an exceptional employee recognition program is currently experiencing strong company growth and require a **Customer Service Officer** to join our existing team. - Permanent Full-Time| Excellent job security - A rewarding and...

  • Customer Service Officer

    4 days ago

    Adelaide Region SA, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We seek Customer Service Representatives, Officers and Call Centre operators across Adelaide for temporary contracts in various industries. flex**hive** is your on-demand talent platform. We are currently seeking Customer Service & Contact Centre Operators in Adelaide. Our clients in the commercial and public...

  • Customer Service Officer

    2 days ago

    Greater Adelaide SA, Australia BGIS Full time

    **BGIS**is seeking a motivated and adaptable **Customer Services Operator**to join our team in **Adelaide**. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service. As a Customer Services Operator, you’ll be responsible for supporting our clients and field teams through a range of service...

  • Customer Service Officer

    6 days ago

    Adelaide Region SA, Australia HAYS Full time

    Join a SA Government Department for a short term contract assisting the public with general enquiries. **Your new company** This Government Department are essential for all Australians and are looking for someone to join a CBD based team in a temporary role for the next 6 weeks. **Your new role** **What you'll need to succeed** - Previous experience in a...

  • Customer Service Officer

    2 weeks ago

    Greater Adelaide SA, Australia Housing Choices Australia Full time

    **Introduction**: Make a difference where it matters most At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024-29) prioritises people and aims to deliver social impact, sustainable...

  • Customer Service Officer

    4 days ago

    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946;...

  • Customer Service Officer

    2 weeks ago

    Adelaide Region SA, Australia Elgas LIMITED Full time

    Elgas LIMITED **Customer Service Officer** Adelaide (SA), Australia | req12374 **What you will enjoy doing** - You will be a main point of contact with customers (residential and commercial), and be responsible for; establishing accounts, customer enquiries, processing orders and payments, advising customers on usage and delivery, selling, arranging...