customer services officer

3 days ago

Adelaide SA, Australia Department of Human Services, South Australia Full time $58,709 - $63,354 per year

Department of Human Services

Job reference: 703826

Location: ADELAIDE

Job status: Long Term Contract

Eligibility: Open to Everyone

Role Highlights

  • Client-focused role
  • Make a difference for South Australians
  • Vibrant, committed and supportive team

Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.

About the Business

Our Concessions and Interpreting Services team delivers a range of concession payments and rebates to eligible South Australians to support their cost of living and community participation. This team also runs the Interpreting and Translating Centre and the Aboriginal Language Interpreting Service to connectpeople in a range of government and non-government settings.

Role Details

The Customer Services Officer is a role within Inclusion, Supports and Safeguarding and is accountable to the Program Manager for:

  • Providing an efficient, effective, and timely service to clients on all matters relating to eligibility for state government concessions.
  • Providing relevant, accurate information, and advice including recording of information pertaining to clients.
  • Contributing to the achievement of high quality customer service, and the goals and objectives of Concessions and Interpreting Services (CIS) and the Department of Human Services (DHS).

Special Conditions

National Police Check required.

Role Status: Various temporary/Term contracts (multiple roles available).

Salary Range: $58,709-$63,154 (ASO2)

Location: Adelaide

Enquiries: Business Services Manager, Concessions and Interpreting Services Email:

Diversity and Inclusion

DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres Strait Islander people, people with disability and/or neurodivergence, young people, older people, culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.

We are committed to making workplace adjustments to provide a positive, barrier-free recruitment experience and supportive work environment. If you require any assistance with our recruitment process, please contact us at and a member of our team will get back to you.

Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or neurodivergent people to thrive in.

Applications close: 20/10/2025 11:30 PM

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