Student and Academic Services Coordinator

Contract

Western Sydney University is a student-centered institution that ranks in the top two percent of universities worldwide (Times Higher Education World University Rankings, With a dynamic and diverse student community, the university is widely recognised for the high quality of its teaching and research.

The Sydney City Campus brings the same Western Sydney University experience to the heart of Australia's most famous city. Western Sydney University's Sydney City Campus is co-located with pathway college SIBT, to ensure a supported transition to University for pathway students.

SIBT has been in operation since 1997 and is part of the Navitas Group, a leading global education provider delivering educational services to over 80,000 students annually.

For over 25 years, Navitas has prepared students around the world to be study-ready, work-ready and world-ready. As pioneers in the university pathway sector, we have more than 30 trusted partnerships with ambitious, forward-thinking universities around the world.

Through our unparalleled global reach across 24 countries, we help our partners achieve their goals of a stronger, more diverse student population, improved academic outcomes, superior student experiences, enhanced global profile and sustainable revenue.

Our Australasian university partners include Curtin University, Deakin University, Edith Cowan University, University of South Australia, University of Adelaide, La Trobe University, Western Sydney University, Griffith University, University of Canterbury and the University of Canberra.

Position Purpose

The Student and Academic Services Coordinator plays a key role in supporting student success by coordinating enrolment and retention data reporting, maintaining student records, and providing high-quality academic and administrative services. This role ensures accurate, timely data is available to management, contributes to a seamless student experience from enrolment through graduation, and actively identifies opportunities to improve processes and services.

Key Responsibilities:

• Coordinate student enrolment and retention data reporting – prepare regular data reports, conduct analysis, and provide insights to inform student success initiatives and management decisions.
• Ensure accuracy and compliance of student records, including DET and CoE reporting, through regular data checks and cleansing.
• Support the management of examinations, including scheduling, venue setup, invigilator coordination, results processing, and release of results.
• Assist with completion, graduation, and transition processes, including planning graduation ceremonies.
• Assist with student finance administration of fees and payments.
• Suggest and implement process improvements to increase efficiency and service quality.
• Build positive working relationships with staff, students, and partner stakeholders to ensure smooth operations.

Skills & Attributes:

• Experience in student data reporting, analysis, and administration.
• Strong organisational skills with excellent attention to detail.
• Ability to take initiative, work independently, and follow direction when required.
• Good communication skills and a collaborative approach to problem-solving.

Commitment to process improvement and a positive student experience.

This is a full-time fixed term role.

i. Education and/or relevant experience equivalent to completion of a degree, or a diploma in conjunction with relevant work experience in an administrative role.

ii. Demonstrated advanced computer, data literacy and data analytics skills, including Word & Excel, and database systems.

iii. Well-developed administration skills that include problem solving, analytical skills and a high level of accuracy and organisational skills with the ability to co-ordinate and prioritise workloads.

iv. Demonstrated ability to interpret, communicate and assist in the review of policies and to improve procedures and processes.

v. Excellent interpersonal communication skills including the ability to communicate effectively with clients from the academic and administrative areas.

Diversity Equity and Inclusion

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.

How to Apply

Applications are assessed upon receipt and applications will close 10th October, 2025. For enquiries about the role, please contact Pru Wirth on To view other opportunities, please visit

All applicants must have full working rights within Australia to be considered. It is a mandatory requirement for any incumbent of this position to have a current NSW employee Working With Children clearance in accordance with the NSW Child Protection (Working with Children) Act 2012.