Student Experience Officer

• 26 days' annual leave, including one for your birthday, and other great benefits
• Be part of an industry-leading, supportive, and positive work culture
• Permanent full-time position located at our Sydney campus

About the Role

We have an exciting opportunity for a positive and energetic Student Experience Officer to join our team at the Sydney campus.

This role is pivotal in delivering an exceptional student experience by guiding students through their life cycle, providing pastoral care, and supporting their overall welfare. Collaborating closely with other teams across the campus and the wider business, our goal is to provide the ultimate student experience.

Other Key Responsibilities will include:

• Serve as the first point of contact for KBS students (on campus and online), delivering a welcoming and supportive service.
• Provide high-quality customer service with accurate advice on KBS programs, services, and academic progression.
• Coordinate and deliver key student events such as Orientation and Graduation.
• Contribute to the Student Ambassador Program, a program designed to empower students by representing KBS in internal and external initiatives.
• Support students in areas such as academic performance, attendance, and welfare, including processes like deferrals, withdrawals, and course changes.
• Assist students in adjusting to Australian culture and academic life as international students.
• Manage and maintain the student portal with up-to-date information on pastoral care and support services.
• Communicate professionally with students via email, phone, and in person, ensuring timely responses to enquiries.
• Collaborate with academic staff on student performance concerns, escalating issues to the Campus Manager when appropriate.
• Foster a positive, student-centric team culture while ensuring compliance with policies and contributing to a safe, inclusive workplace.

About You

We're looking for someone who is approachable, proactive, and passionate about delivering high-quality, holistic support to students.

To be successful in this role, you'll bring:

• A positive, supportive communication style and experience working with a variety of stakeholders
• Knowledge of key legislation and frameworks relevant to international students, including the ESOS Framework and National Code
• Strong organisational skills and the ability to manage multiple activities with minimal supervision
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and the ability to quickly learn new systems
• A self-starter mindset with strong attention to detail and a professional demeanour
• Flexibility to work rostered shifts during operational hours: 8:00 am – 8:30 pm, Monday to Friday

Kaplan Business School

At Kaplan Business School, we are one of only nine self-accrediting institutes of higher education. We are recognised in Australia and globally as exemplars of international education, quality teaching, student support, employability and academic integrity. As such, Kaplan Business School is a winner of the Business School of the Year award at the prestigious global awards The PIEoneer Awards 2023.

We deliver undergraduate and postgraduate courses in business, accounting, IT, marketing, management, tourism, entrepreneurship, health services, digital management, analytics, project management and leadership. Our flagship MBA program is Australia's second largest in terms of student enrolments and among the most highly regarded.

We have a friendly and flexible leadership team who cultivate a culture of innovative methods of teaching and learning across five Australian campuses as well as online.

Don't delay in submitting your application. Applications close 19th November 2025

Pre-screening questions and background checks may be required: Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate's suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at for information about how Kaplan may handle your personal information in connection with this application process.