Customer Service Assistant

2 weeks ago

Teneriffe Queensland, Australia Black Sheep Performance Apparel Full time $60,000 - $80,000 per year

About Black Sheep

Black Sheep is not your ordinary sportswear brand. We are rebellious, boundary-pushing, and community-oriented, creating high-performance apparel that enables our community to express their true selves while challenging the status quo. Founded in Australia and driven by a passion for endurance sports, we are here to make a distinctive impact across our sports and their wide communities.

Role Overview

We're looking for an experienced Customer Service Assistant to join our team. In this role, you'll be the first point of contact for our customers, ensuring every interaction is smooth, supportive, and aligned with the values of Black Sheep. While your focus will be customer service, there is also opportunity to expand into community and ambassador engagement as part of your professional growth.

Key Responsibilities

Customer Service (Primary)

  • Respond to customer inquiries via email, live chat, in-store and social channels (Facebook, Instagram, Strava).
  • Deliver exceptional in-person service in our Teneriffe showroom, assisting with product selection and fit.
  • Guide customers through the online shopping experience, from product advice to troubleshooting.
  • Manage and support VIP customers, building lasting relationships within the Black Sheep community.
  • Ensure smooth and on-time delivery through effective communication with our 3PL network.
  • Collaborate with the Customer Experience Lead and Operations Manager to continually optimise the customer journey.

Community Growth & Ambassador Support (Secondary)

  • Support the coordination of ambassador activities and events under the guidance of the Community team.
  • Assist in organising occasional community initiatives, events, or campaigns.
  • Build relationships with ambassadors, ensuring they feel connected and supported.
  • Contribute ideas for community engagement and brand activation.

Qualification & Skills

  • Customer Service Experience: 3+ years in a fast-paced environment (FMCG, retail, or e-commerce preferred).
  • E-Commerce Expertise: Familiarity with Shopify and Gorgias (or similar platforms).
  • Communication: Excellent written, verbal, and conversational skills.
  • Organisation & Problem Solving: Ability to manage multiple priorities with attention to detail.
  • Passion for an Active Lifestyle: Ideally, you are a cyclist or runner with a personal connection to the Black Sheep ethos.

Bonus skills (not required but valuable):

  • Experience with community engagement, events, or social media.

Why Join Black Sheep?

  • Work Perks: Annual apparel allowance and Brisbane's best coffee on your doorstep.
  • Active Lifestyle Support: End-of-trip facilities and a dog-friendly office.
  • Growth: Opportunity to expand beyond customer service into community and ambassador engagement.
  • Impact: Be part of a brand that values creativity, connection, and doing things differently.

Requirements

  • This is an in-person role based in our Teneriffe HQ
  • Availability to work on Saturdays is required.

  • Customer Service

    2 weeks ago

    Southport, Queensland, Australia Advanced Dermatology Full time $50,000 - $80,000 per year

    Advanced Dermatology is looking for an exceptional Customer Service/Reception Specialist who has the ability to act as an ambassador for the Advanced Dermatology brand.With 4 CLINICS & GROWING, this position is based at our Gold Coast location (with opportunity to work the Brisbane clinic as well 1 day per week if desired).Thousands of patients have been...

  • Transport Company Manager

    2 weeks ago

    Teneriffe, Australia Service Track Transport Pty Ltd Full time

    **About Us** Service Track Transport is a growing provider of reliable logistics and freight services. We’re looking for a skilled and motivated **Transport Company Manager** to join our team and take charge of day-to-day operations across our fleet. This is a great opportunity for someone with leadership experience in the transport industry who’s ready...

  • Customer Service

    2 days ago

    Tingalpa, Queensland, Australia Temperzone Full time $40,000 - $60,000 per year

    Company DescriptionWith a proud legacy as Australasia's longest-serving air conditioning manufacturer, we are committed to delivering quality, innovation, and sustainability. As recipients of the 2022 ARBS Product Excellence Award, our internationally acclaimed products reflect our dedication to eco-conscious design and cutting-edge technology. Joining...

  • Customer Service

    1 week ago

    Tingalpa, Queensland, Australia Muscle Nation Full time $25,000 - $40,000 per year

    ABOUT USMuscle Nation is one of Australia's leading and fastest-growing brands in activewear, supplements, and food. We pride ourselves on being a family-oriented business with a strong sense of community, creativity, and innovation. Our products, digital presence, and connection with our customers are central to our growth and success, and we are constantly...

  • Transport Manager

    1 week ago

    Teneriffe, Australia Service Track Transport Pty Ltd Full time

    **Service Track Transport** is seeking a reliable and experienced **Fleet Manager** to oversee the day-to-day management of our vehicle fleet. This is a full-time opportunity for someone with a proactive approach, strong organisational skills, and a commitment to operational efficiency. **Key Responsibilities**: - Manage and coordinate all aspects of the...

  • Customer Assistant

    2 weeks ago

    Wongawallan, Queensland, Australia Endeavour Group Full time $45,000 - $65,000 per year

    About The RoleCustomer Assistant | Dan Murphy's | Share your passionLooking for an adventure? You'll fit right in at Dan's As one of our spirited Customer Assistants, you'll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we're on a mission to share our passion for drinks and great times, just like our...

  • Customer Service Consultant

    2 weeks ago

    Southport, Queensland, Australia Findmea Pty Ltd Full time $45,000 - $60,000 per year

    Customer Service OfficerRate of $ SuperStarting October 2025Monday - Friday 8:00 - 17:00 (business hours)Supportive team environmentOur client, a Qld Government Department is seeking Customer Service Officers to be part of their call centre located in Southport. You will be communicating with clients to offer a high level of customer service by providing...

  • Customer Service Officer

    1 week ago

    Walkervale, Queensland, Australia MAX Full time $40,000 - $60,000 per year

    IntroductionAt MAX we will support you in your journey as you embark on a customer service career that sees you contributing to your community.This is more than a receptionist role. As the Customer Service Officer based at you will find that no two days are the same. If you are looking for variety in your role, then this the job for you.As well as being the...

  • Customer Service Advisor

    2 weeks ago

    Gympie, Queensland, Australia Department of Transport and Main Roads Full time $50,000 - $80,000 per year

    In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels; and support the development of customer service functions by piloting initiatives to improve the customer experience.As Customer...

  • Copy of Customer Service Assistant

    6 days ago

    Glass House Mountains, Queensland, Australia Beefy's Full time $45,000 - $60,000 per year

    Beefy's are currently on the lookout for a Customer Service Assistant for our Glass House Mountains Store.Beefy's are a well established multi award winning business with 14 boutique Pie Bakery Stores in South East Queensland & NSW.Our friendly team have a reputation for high quality products and excellent customer service.For this position, previous...