Customer Service Assistant

2 weeks ago

Teneriffe Queensland, Australia Black Sheep Performance Apparel Full time $60,000 - $80,000 per year

About Black Sheep

Black Sheep is not your ordinary sportswear brand. We are rebellious, boundary-pushing, and community-oriented, creating high-performance apparel that enables our community to express their true selves while challenging the status quo. Founded in Australia and driven by a passion for endurance sports, we are here to make a distinctive impact across our sports and their wide communities.

Role Overview

We're looking for an experienced Customer Service Assistant to join our team. In this role, you'll be the first point of contact for our customers, ensuring every interaction is smooth, supportive, and aligned with the values of Black Sheep. While your focus will be customer service, there is also opportunity to expand into community and ambassador engagement as part of your professional growth.

Key Responsibilities

Customer Service (Primary)

  • Respond to customer inquiries via email, live chat, in-store and social channels (Facebook, Instagram, Strava).
  • Deliver exceptional in-person service in our Teneriffe showroom, assisting with product selection and fit.
  • Guide customers through the online shopping experience, from product advice to troubleshooting.
  • Manage and support VIP customers, building lasting relationships within the Black Sheep community.
  • Ensure smooth and on-time delivery through effective communication with our 3PL network.
  • Collaborate with the Customer Experience Lead and Operations Manager to continually optimise the customer journey.

Community Growth & Ambassador Support (Secondary)

  • Support the coordination of ambassador activities and events under the guidance of the Community team.
  • Assist in organising occasional community initiatives, events, or campaigns.
  • Build relationships with ambassadors, ensuring they feel connected and supported.
  • Contribute ideas for community engagement and brand activation.

Qualification & Skills

  • Customer Service Experience: 3+ years in a fast-paced environment (FMCG, retail, or e-commerce preferred).
  • E-Commerce Expertise: Familiarity with Shopify and Gorgias (or similar platforms).
  • Communication: Excellent written, verbal, and conversational skills.
  • Organisation & Problem Solving: Ability to manage multiple priorities with attention to detail.
  • Passion for an Active Lifestyle: Ideally, you are a cyclist or runner with a personal connection to the Black Sheep ethos.

Bonus skills (not required but valuable):

  • Experience with community engagement, events, or social media.

Why Join Black Sheep?

  • Work Perks: Annual apparel allowance and Brisbane's best coffee on your doorstep.
  • Active Lifestyle Support: End-of-trip facilities and a dog-friendly office.
  • Growth: Opportunity to expand beyond customer service into community and ambassador engagement.
  • Impact: Be part of a brand that values creativity, connection, and doing things differently.

Requirements

  • This is an in-person role based in our Teneriffe HQ
  • Availability to work on Saturdays is required.

  • Customer Service

    1 week ago

    Teneriffe, Australia Kenso Agcare Full time

    **Customer Service & Sales Support Officer** - Full Time Permanent Position - Inner City location - close to public transport - Monday to Friday only, no weekends This position is based in the head office of a leading Agricultural Chemical manufacturer who manages the marketing and wholesaling of AgChem products in Australia and also provides administrative...

  • Service Administrator

    4 days ago

    Teneriffe, Australia Ct4 Pty Ltd Full time

    **About CT4** CT4 is a global SaaS software company headquartered in Melbourne, Australia. Our Sales, Product & Operations functions are distributed globally with employees in Brisbane, Ballarat, UK, US, and Vietnam. While our heritage has been private cloud and managed services, since 2017 we have been developing SaaS products to support our existing and...

  • Customer Service Officer

    2 weeks ago

    Glanmire, Queensland, Australia Bendigo Bank Full time $60,000 - $80,000 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what...

  • Administration Assistant

    4 days ago

    Teneriffe, Australia CPL - Choice, Passion, Life Full time

    Permanent, full-time role with Salary packaging - Working within our Teneriffe Office - Use your sales and customer service skills to change people's lives! Mylestones has been part of CPL, Choice, Passion and Life for 25 years supporting thousands of people reach their potential and find a job they love. We know that with the right support there is no...

  • Customer Service Coordinator

    1 day ago

    Southport, Queensland, Australia Private Advertiser Full time $60,000 - $90,000 per year

    Customer Service Team Leader & CoordinatorWe have a rare opening in our close-knit team for an experienced Customer Service Coordinator & Team Leader.We are a trade based business sending our technicians onsite to domestic customers homes.Our team applies our expertise & process to quickly and professionally deliver to our customers.We are a preferred...

  • Cycling Industry Customer Service

    2 weeks ago

    Tingalpa, Queensland, Australia Echelon Sports Full time $104,000 - $130,878 per year

    Are you passionate about cycling and keen to be part of a close-knit team in a family-owned business? We're looking for a Customer Service & Sales Support team member to join our small, dedicated crew in the wholesale cycling industry.About UsWe're a family-run cycling wholesale business with a passion for cycling, great service, and supporting retailers...

  • Customer Service Officer

    2 weeks ago

    Southport, Queensland, Australia Limitless Wealth Group Pty Ltd Full time $60,000 - $80,000 per year

    Limitless Wealth Group is a successful, growing financial planning firm based in Southport on the Gold Coast. We are dedicated to helping our clients achieve their financial goals and maximise their wealth. Our team of experienced professionals is committed to delivering exceptional results and consistently exceeding the expectations of our clients.As a...

  • Customer Service Liaison

    2 weeks ago

    Coolangatta, Queensland, Australia Aspire4Life Full time $60,000 - $80,000 per year

    At Aspire4Life, we're shaping communities with purpose and impact. That means empowering our people and community to be independent, connected and thriving. As a purpose driven team, our values represent how we operate, and the people we choose to represent our brand.We have an exciting opportunity for a Customer Service Liaison to join our vibrant contact...

  • Hotel Services Assistant

    1 day ago

    Gympie, Queensland, Australia St Vincent's Care Services Full time $45,000 - $65,000 per year

    About the Opportunity: We are looking for a special kind of person - a St Vincent's kind of person. Someone who puts compassion, connection and caring for other people at the heart of everything they do. As a Hotel Services Assistant - Casual, you'll be part of an experienced, engaged and dedicated team helping to create a welcoming, professional and...

  • Hotel Receptionist

    2 weeks ago

    Teneriffe, Australia Goldsborough Place Apartments Full time

    Goldsborough Place Apartments is a prestigious riverfront serviced apartments located in the heart of Teneriffe. We are committed to delivering exceptional guest experiences. Our dedicated team members play a vital role in creating a warm and welcoming environment for our guests, ensuring their stay is comfortable and memorable. **Job Description**: We are...