Customer Service Assistant

2 weeks ago

Brisbane Airport Queensland, Australia Skout Solutions Pty Ltd Full time

About the Role

As a Customer Service Assistant, you'll be working for Ventia, providing support to the Airtrain Division at the Brisbane Airport. Responsibilities include, but are not limited to selling of train tickets, monitoring the platforms and providing information and assistance to travellers.

Initially you will be rostered Monday to Friday, for around 30 hrs per week, across a combination of morning and afternoon shifts. After the first 3-month period, successful candidates will be offered the opportunity to be upskilled to become a permanent Ventia employee, with increased hours including weekends/ public holidays and overtime. This role has a training week starting November 26 so if successful for video interview you'll be contacted by 5/11 with onsite interviews between 12/11-14/11.

Benefits

  • Base rate of $34.27/hour (inclusive of casual loading) + paid lunch breaks and penalties working after 6pm
  • On site, free car parking provided
  • Rosters forecasted 2+ weeks in advance to allow you to plan your life
  • Consistent hours
  • Opportunity to be upskilled and be considered for a permanent role with Ventia.
  • Culture of training and development
  • Uniforms provided
  • Employee discounts and incentive programs.

About You

  • Customer Service Experience and some sales experience
  • Cash handling experience
  • A good attitude towards personal safety and safety of others
  • High level of personal presentation
  • Availability to work a rotating roster atleast 30 hours per week (including early starts, late finishes)
  • Availability for site interview at a mutually agreed time on 12th- 14th of November and start date of 26th of November.
  • Must have own transport to get to and from work (outside public transport times)
  • You will be required to attend a medical and obtain a National Police Check as part of our recruitment process.

About Ventia

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.

Airtrain operates the Brisbane Airport Rail Link (BARL) connecting Brisbane Airport with Brisbane City and the Gold Coast in an alliance arrangement with Ventia.

Diversity

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

How to Apply

Please submit your application via the link below.

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