Community Team

1 day ago

Melbourne Victoria Australia The Commons Full time $60,000 - $80,000 per year

About The Commons

The Commons is an ecosystem of entrepreneurs, businesses, and curious minds—working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.

As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you'll be surrounded by passionate, like-minded individuals - The Commons is the place to be.


Key Responsibilities in the Community Team

  • Provide a warm welcome to members and guests at the front desk, fostering a positive first impression.
  • Conduct sales tours for potential members, showcasing the value of our community.
  • Lead building inductions for new members to ensure a smooth onboarding experience.
  • Manage contract administration, company onboarding, and maintain accurate CRM and sales pipeline records.
  • Drive high building occupancy and member retention through exceptional service and engagement.
  • Oversee building operations, promptly reporting and resolving maintenance issues.
  • Manage the building expense budget effectively.
  • Continuously evaluate and improve service offerings.
  • Conduct regular building checks to uphold cleanliness and presentation standards.
  • Maintain stock and inventory levels, ordering consumables as needed.
  • Develop strong relationships with members, understanding their businesses and identifying opportunities for The Commons to support their growth.
  • Plan and execute community initiatives and events to foster connections among members.
  • Ensure the highest standards of building presentation to enhance the member experience.

Skills and Experience

  • Minimum of 2 years of experience in customer service or hospitality.
  • Proven ability to adapt to change in a fast-paced environment.
  • Strong relationship-building and stakeholder management skills.


If this sounds like the perfect opportunity for you, we'd love to hear from you

Benefits of Working at The Commons

  • Central HQ location
  • Employee Assistance Program
  • Quarterly team dinners & generous awards
  • Ability to work across different locations
  • Birthday & anniversary gifts
  • State social committees
  • Weekly events program e.g. breakfast club, yoga & drinks
  • Additional paid maternity leave 
  • Exclusive annual Halloween party
  • Subsidised flu shots
  • Work travel opportunities
  • Community Managers retreat
  • Further education program
  • Bonus scheme for member-facing roles

Values

All actions and behaviours must align with the company's core values:

  • Putting our members first
  • Fostering community
  • Working together as a team
  • Constantly learning and growing

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