Customer Care Team

Join Our Growing Team

ESK Evidence Skincare is growing faster than ever, and with that growth comes exciting new opportunities We've recently created several new roles in our Customer Care team, and we're on the lookout for passionate people who love skincare and customer care to join us.

We currently have openings for:

• Customer Care Team Leader Full-time role: 8 AM – 4 PM, Mon–Fri
• Customer Care Consultant Full-time role: 8 AM – 4 PM, 3 days per week, on-site / 11 AM – 8 PM, 2 days per week, WFH)
• Customer Care Consultant Casual role: 6 AM – 10 AM, 2 days per week / 8 AM – 4 PM or 9 AM – 5 PM, 1 day per week, on-site)
• Customer Care Consultant Casual role: 5 PM – 10 PM, 2 days per week / 8 AM – 4 PM or 9 AM – 5 PM, 1 day per week, on-site)

If you're passionate about helping people feel confident in their skin and want to be part of a fast-growing, science-driven skincare brand, we'd love to hear from you.

Why You'll Love Working With Us

• Be part of something meaningful – We don't follow trends; we follow science. Every product we make is backed by evidence, and you'll help customers get real results.
• Grow your skincare expertise – Receive training and hands-on experience with proven, results-driven skincare.
• Supportive, close-knit team – Your ideas and voice will matter, and we'll cheer on your career growth.
• Perks you'll actually use – Enjoy generous discounts on our products so you can share in the skincare love.

What You'll Do (Your Day-to-Day)

In these roles, you'll be the first point of contact for our customers, helping them feel supported and valued throughout their skincare journey. Your responsibilities will include:

Customer Support & Experience

• Respond to customer inquiries across email, phone, social media, and live chat in a friendly, professional, and timely manner.
• Provide personalised pre- and post-purchase advice, helping customers choose the right products and get the best results.
• Troubleshoot and resolve customer issues quickly and empathetically, ensuring a positive experience every time.
• Guide customers on proper product use and help them feel confident in their skincare routines.

Operational Support

• Maintain and update our customer service knowledge base, FAQs, and product information, ensuring accuracy and efficiency.
• Support the wider team with admin and operational tasks that enhance the customer journey.
• Track and report on recurring customer queries or issues to help improve our processes.

Team Collaboration

• Work closely with the Customer Care Manager and Team Leader to deliver smooth day-to-day operations.
• Share customer feedback with the wider business to improve service, products, and the overall experience.
• Contribute ideas and energy to a team culture that's always aiming higher.

About You

We'd love to hear from you if you:

• Have a genuine passion for skincare and helping people.
• Communicate clearly and confidently (written and spoken).
• Bring customer service or retail experience (skincare is a bonus, but not essential).
• Solve problems with positivity and resourcefulness.
• Are detail-oriented and able to manage multiple tasks while staying calm under pressure.
• Feel comfortable using email, chat, and CRM systems.

(2+ years of customer service experience is ideal — but if you're enthusiastic, people-focused, and eager to learn, we'd still love to hear from you)

Our Core Values

• Integrity always – we share information based on the best available evidence.
• Surprise & delight – we go above and beyond to exceed expectations.
• Strive for excellence – we're always learning, evolving, and improving.

If you're ready to combine your love of skincare with your passion for people, now's the time to join our team. Apply today and help us shape the future of evidence-based skincare