Team Leader

At Zonta House Refuge Association, we've been supporting women and families experiencing family and domestic violence (FDV) for over 40 years. We don't just offer safety, we offer wrap around services to help women on their journey to long-term healing, rebuilding and independence. Our person-centered, trauma-informed programs are grounded in dignity, care and evidence.

We're a purpose-driven team guided by the values of Care, Integrity, and Dedication. We're seeking an exceptional Team Leader who share our spirit and are ready to lead, shape and inspire others. If you are a compassionate leader who knows how to bring out the best in others and, you thrive in an environment where every decision helps someone move forward in life, we want to hear from you.

About the role

Team Leader – Community Outreach and Support

As a Team Leader, you'll play a pivotal role in driving the success of our community outreach and support programs. This position is all about ensuring smooth day-to-day operations while fostering a safe, supportive environment for both clients and staff. You'll lead a multidisciplinary team delivering vital services across mental health, substance use recovery, housing, and justice—making a real difference in people's lives every day.

This position is a hands-on leadership rolewhere you'll:

• Lead and mentor to foster a positive, inclusive team culture

• Build strong relationships with external partners and service providers

• Ensure programs and case management processes align with our innovative therapeutic framework, delivering the highest standards of quality, care and client outcomes

• Support staff in complex casework and crisis situations with empathy and confidence

• Collaborate with other leaders to strengthen teamwork and service delivery across the organisation

• Balance rostering, service needs, and staff wellbeing to create sustainable impact

• Manage budgets, contracts, and key performance indicators with precision and accountability

This position is offered as part-time 0.6FTE, fixed-term contract until 30th June 2026, with a strong potential for extension or permanency.

What You'll Bring

Essential Criteria:

1. Qualifications in Community Services, Social Work, Psychology or a related field

2. Proven leadership experience, with the ability to develop, coach, and motivate teams to deliver high-quality, client-focused services.

3. Experience working with individuals affected by FDV, homelessness, alcohol and other drugs or mental health

4. Demonstrated experience in financial management, budgeting of programs, and meeting contractual obligations.

5. Strong understanding of appropriate relationship boundaries with clients and other service providers

6. Case management experience, including developing and reviewing case plans, risk assessment and safety plans

7. Strong interpersonal and communication skills, with the ability to engage across diverse teams and stakeholders

8. Strategic thinking and planning skills in the development of work systems/processes. You're always looking for ways to improve service delivery

Desirable:

• Experience and passion for providing line management supervision

• Competency in CSNet or similar case management software

Other Requirements

• National Police Clearance

• Working with Children Check

• Valid WA Driver's Licence with a good driving record

How to Apply

Click 'Apply' via SEEK and submit:

• A short cover letter (max. 2 pages) addressing the Selection Criteria, and

• Your current resume

Applications close at 5:00pm AWST on 18th December 2025. Applicants are encouraged to apply early as Zonta House reserves the right to commence interviews with suitable applicants immediately.

For specific enquiries, please contact Kombe Musonda (Outreach Programs Manager) on

Zonta House promotes a workplace that values and fosters the diversity of our staff. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds and people of all ages.