Call Centre Team Leader

1 week ago

Sydney, New South Wales, Australia Fundamental Worldwide Full time $60,000 - $80,000 per year

Do you have the leadership skills to inspire a team and push for greatness?

Can you motivate a strong group of sales guns to exceed KPI's and deliver results that truly matter?

Are you someone who leads from the front to show your team how it's done?

Then we want to hear from you.....

Here at Fundamental, we're on the lookout for a Call Centre Team Leader to join our energetic, fast-pace and successful team

About us:

Established over a decade ago, we are now one of the largest fundraising agencies in Australasia. Working alongside the biggest and most reputable charities in the world, we empower our staff with passion and let's face it, passion never fails

The Role:

As Team Leader, you will play a vital role in managing a team of fundraising agents while also being actively involved in calling supporters yourself. You'll inspire your team to achieve fundraising targets, ensure exceptional performance, and lead by example.

Your team will be responsible for reaching out to past, present, and future supporters, raising essential funds for a variety of charities.

You will also collaborate closely with senior management to develop strategies and ensure ongoing success.

Key Responsibilities:

  • At least 6 months of experience managing a team in a Call Centre environment or similar
  • Experience working towards KPI's in a Sales environment
  • Lead, motivate, and manage a team of call centre agents to achieve fundraising goals.
  • Monitor team performance, providing feedback, coaching, and encouragement.
  • Ensure you can lead for the front and be an example for all members of the team
  • Analyse performance data to identify areas of improvement and implement solutions.
  • Creating daily and weekly incentives to keep your team motivated
  • Excellent communication and interpersonal skills.

Why Join the Fundamental Team?

  • Full-Time Contract - Monday to Friday
  • Progression Opportunities
  • Generous, Uncapped Bonus Package:
  • Amazing, Supportive Environment
  • Fun & Outgoing Team Culture
  • Friday night Socials and Team events

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