Call Centre Manager

2 weeks ago

Sydney, New South Wales, Australia Green Light Worldwide Full time $90,000 - $120,000 per year
  • Sydney offices - Northern Surburbs
  • Permanent opportunity
  • Immediate Start

About the company:
Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.

About the engagement
Green Light Worldwide is currently partnering with a key client and seeking people for a 
Call Centre Manager
, with team leadership experience in a call centre/customer service environment who are passionate about service delivery and teamwork to support a hardware provider. 

In this role, you will be leading the front-line call centre/customer support team. You are passionate about helping people and making a difference to the day-to-day lives of customers, delivering exceptional customer service, coordination and quality support to internal stakeholders and external customers.

Responsibilities:

  • Lead and develop a team of enthusiastic customer service agents.
  • Oversee team performance and ensure targets are met.
  • Act as the point of contact for customer escalations.
  • Achieving individual KPIs that are linked to the broader KPI deliverables.

Requirements to be shortlisted:

  • Excellent communication and organisational skills.
  • Previously been Customer Service/Call Centre Manager in large enterprise enviroments, currently or in the past
  • Minimum 3 years' experience leading teams within an inbound call centre/customer service environment.
  • Strong prioritisation, decision making and negotiation skills.
  • Previous experience in the technical, IT and or telecomunications sectors will be highly regarded.

How to Apply:
Click APPLY or contact John – Senior Resource Manager for a confidential discussion with Green Light Worldwide.

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