Service Manager

• Lead a team playing a vital role in supporting life-critical healthcare operations
• Competitive Base, Super & Car with full private use
• Sydney, Cammeray Location

The Role & Opportunity

Due to continuous growth, we're seeking an ambitious and commercially minded leader for the newly created role of
Service Manager – NSW
. You'll lead our team of Field Service Technicians, delivering 24/7 proactive and reactive service, maintenance, and minor works projects (under $100K) for
Rauland-installed telecommunications systems
across New South Wales.

Operating in a high-stakes healthcare environment, this role demands hands-on leadership, strategic oversight, and a relentless focus on operational excellence. Reporting to the
Client Services & Operations Manager
, you'll oversee regional service performance, analyse data, and drive continuous improvement initiatives to enhance both commercial and operational outcomes.

How would you contribute to our success?

• Service Leadership:
  Oversee all maintenance and servicing activities, ensuring seamless system operation in environments where reliability is critical.
• Commercial Accountability:
  Manage budgets, resources, and service-level agreements (SLAs), ensuring all deliverables are met while optimizing profitability and efficiency.
• Critical System Performance:
  Monitor and analyse service trends, ensuring proactive measures are in place to prevent system failures or downtime.
• Continuous Improvement:
  Develop and implement strategies that enhance service delivery, reduce risk, and maximize the reliability of systems in critical healthcare settings.
• Team Management:
  Lead, coach and mentor, and support a team of Field Service Technicians, fostering a culture of excellence and accountability.
• Client Collaboration:
  Serve as the key point of contact for clients, building trust by ensuring service expectations are consistently exceeded.
• Compliance and Risk Management:
  Ensure all maintenance activities adhere to safety regulations, industry standards, and healthcare-specific requirements.
• Strategic Contribution:
  Support the organisation's strategic objectives by aligning service operations with broader business goals.

What we are looking for | What will make your application stand out?

• Proven Experience:
  in service management or a related role, ideally within telecommunications, electrical, security, fire, BMS, healthcare, or similar sectors.
• Leadership Skills & Team Development:
  Proven ability to lead and develop high-performing technical teams and foster growth in challenging environments.
• Commercial & Strategic Focus:
  Strong understanding of service and maintenance agreements, cost management, revenue optimisation ana aligning operations with organisational goals.
• Technical Expertise:
  Solid knowledge of telecommunications systems, cabling, ICT networks and maintenance best practices.
• Client & Stakeholder Management
  : Exceptional communication skills with a focus on trust , reliability and long-term partnerships.
• Problem Solving & Adaptability
  : Skilled in crisis response, conflict management, and navigating changing priorities with innovative solutions.
• Analytical Mindset:
  Ability to evaluate service performance data and implement effective improvement strategies.
• Qualifications & Flexibility:
  Relevant technical certifications are advantageous, along with a willingness and ability to drive and travel throughout Australia.

Why Us?

Rauland Australia and New Zealand is a trusted leader in healthcare technology, empowering care and shaping its future through innovation, collaboration and long-term partnerships. With about 250 staff across seven locations, we have supported healthcare providers deliver efficient, improved and more connected care for over 30 years.

You'll have the opportunity to do meaningful work in a supportive, inclusive environment where you'll feel valued, trusted, and encouraged to grow both personally and professionally with access to enhanced leave and development opportunities.

Interested?

If this opportunity excites you and matches your experience, apply now to join a team where you can take pride in what you do.

At Rauland, we're committed to inclusion and supporting everyone to succeed. If you're passionate about the role but need adjustments to set you up for success, we'd still love to hear from you.