Operational Performance Manager

Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryService Stream are on the hunt for a new Operational Performance Manager to join our Head Office team About the Role

The Operational Performance Manager is tasked with elevating our operations and maintenance activities through the design and implementation of a standardised operating model across the road maintenance business.
This role will drive the integration of clear process discipline and real-time monitoring into our operations. These systems and process will support the establishment of a centralised control centre model and an industry-leading approach to safety, efficiency, and performance.
This role is suited to senior transformation leaders with backgrounds in manufacturing, utilities, or infrastructure — individuals who can combine strategic process thinking with hands-on operational delivery.

Key Responsibilities:

Operating Model & Process Excellence

• Design, roll out, and embed a standardised operating model across the transport business.
• Lead the integration of the Plan–Do–Check–Act cycle into business-as-usual (BAU) operations.
• Translate Lean \ Six Sigma style methodologies into road operations and maintenance practices, ensuring waste reduction, efficiency, and improved outcomes.
• Establish and govern real-time performance monitoring and centralised control centres.

Leadership & Change Management

• Act as the champion for continuous improvement and operational excellence.
• Build organisational capability in Lean \ Six Sigma style methodologies through mentoring and coaching.
• Lead cross-functional teams through cultural and operational change.
• Ensure alignment of business processes to customer, regulatory, and contract requirements.

Continuous Improvement

• Partner with technology teams to embed live monitoring tools, dashboards, and predictive analytics into operations.
• Lead problem-solving workshops and root cause analysis to address systemic challenges.
• Develop and track KPIs that measure efficiency, quality, safety, and customer satisfaction.

Governance & Reporting

• Develop governance frameworks, ensuring process compliance across regions.
• Provide regular reporting on operating model performance to the Executive Leadership Team.
• Identify risks and opportunities for further process optimisation.

Key Outcomes

• Industry-leading operating model consistently applied across contracts.
• Control centres established and actively monitoring live field performance.
• Measurable improvement in efficiency, safety, and customer satisfaction.
• Cost savings through reduced waste and improved resource planning.
• Staff at all levels engaged and skilled in Lean \ Six Sigma style methodologies.

About You:

• Proven track record in operational transformation within infrastructure, utilities, manufacturing, or asset-heavy industries.
• Strong background in Lean methodologies and continuous improvement.
• Experience establishing standard operating models at scale
• Experience with real-time monitoring systems and performance control frameworks.
• Demonstrated ability to embed cultural change and deliver measurable results.
• Strong commercial and contractual acumen in service delivery contexts.
• Familiarity with regulatory compliance and government contracts.
• Experience in road maintenance, transport infrastructure, or utilities (desirable)
• Six Sigma Black Belt certification (desirable)
• Understanding of ISO 55001 – Asset Management Systems (desirable)
• Project management qualifications (e.g., Prince II, PMP) (desirable)

About Us:

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

Benefits of working with us include:

• Flexible working - All flexibility requests are genuinely considered. This position is a hybrid role.
• Growth – We are growing and there are opportunities for your career development across our business units.
• Discounts - Access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing.
• Paid leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.
• Culture – We are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.

How to apply

Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

If you require any reasonable adjustments to the recruitment process so your application can be submitted to our system and considered for this role, please email 

DepartmentOperations ManagementHow to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

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