Engineering Manager

Engineering Manager

SNSW Grade 11/12

Ongoing permanent role

Locations: Haymarket, Parramatta or Gosford (Hybrid)

Lead with purpose. Shape systems. Empower engineers.

At Service NSW Digital, we're not just building software, we're transforming how over 8 million people across NSW access public services. With over 200 digital products and 60+ cross-functional teams, our work spans everything from disaster response to everyday service delivery.

We're a cloud-first, cloud-native organisation using modern engineering practices like Lean Product Management, Extreme Programming (XP), and User-Centred Design to deliver fast, stable, and meaningful digital services.

As an Engineering Manager, you'll lead engineering teams with empathy and clarity, guiding them through technical and organisational complexity. You'll bring deep engineering experience and enterprise architecture knowledge, and your focus will be on people, systems, and strategy. This is a leadership role for someone who understands the challenges engineers face and can help them thrive.

What you'll do

This is a strategic, people-first leadership role where you'll:

• Build and nurture high-performing engineering teams across a product portfolio.
• Lead hiring, onboarding, and career development for engineers.
• Champion engineering excellence and uplift practices across teams.
• Facilitate alignment and architectural discussions with a macro lens; how systems interact, what data they share, and how they scale.
• Drive continuous improvement in engineering practices, tools, and systems.
• Lead workforce planning activities including coaching, mentoring, talent management, succession planning.
• Embed engineering-centric communication and change initiatives (e.g. security, accessibility).
• Influence cross-functional collaboration and foster alignment across product, design, and delivery.

What makes this role different

• Strategic impact. Influence engineering culture and capability across portfolios.
• People-first leadership, grow and develop engineers with empathy and clarity.
• Opportunity to work on enterprise architecture to guide teams with system design from a modern, application-centric perspective.
• Embedded in product teams, collaborate closely with the Head of Engineering and the Group Product Directors.
• Hybrid work model, typically 1–2 days in the office per week.
• Structured onboarding academy to help you hit the ground running.

What we're looking for

This role is not a natural next step for a high-performing senior engineer who wants to keep building. It's for someone ready to lead at scale, with a macro focus and a passion for people and systems.

We're after engineering leaders who:

• Have experience managing and mentoring software engineers in agile environments.
• Bring strong technical fundamentals and enterprise architecture knowledge.
• Understand modern programming languages and frameworks (Java, Kotlin, Spring, React, Bash, Powershell).
• Are experienced with cloud platforms (AWS preferred), containerisation, and automation tools.
• Communicate with clarity and emotional intelligence, especially in complex or ambiguous situations.
• Collaborate across disciplines and influence stakeholders at all levels.
• Thrive on challenges and inspire others to do the same.
• Understand that leadership is not about doing, it's about enabling others to do their best work.

Essential requirements

To be considered for roles in the NSW public sector, applicants must:

Be NSW residents or in the process of relocating to NSW

Hold appropriate working rights for the type of employment offered:

Ongoing (permanent) roles require Australian citizenship or permanent residency

Temporary roles require valid work rights for the full duration of the role

More information is available in the
PSC Essential Requirements Factsheet.

Ready to lead with purpose?

Join a team where your leadership has real impact, your growth is actively supported, and your ideas help shape the future of digital government. At Service NSW Digital, we're building something to be proud of, and we'd love you to be part of it.

How to apply

Please apply online and submit your
resume and cover letter as a single document.

Your application should highlight your leadership experience, technical skills aligned to what we are looking for, and why you're the perfect fit for this role.

Our recruitment process

Our recruitment and assessment process is merit based. For this recruitment we will be conducting a minimum of three interview and assessment stages that form a comparative process.

This will include;

1. Panel behavioural interview

2. Work task submission

3. System Design task

4. Reference checks

Office locations

Support office roles are headquartered across Haymarket, Parramatta, and Gosford. We will consider role headquarters outside of these locations where the role can reasonably be performed from that location, taking into consideration the operational, financial, and customer requirements of the role, and an ability to attend a NSW Government workplace as required.

Salary Grade 11/12, with the base salary for this role starting at $162296 base plus superannuation

Click
Here
to access the Role Description. For enquiries relating to recruitment please contact Chantelle Madden via

Visit the
Capability Application Tool
to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Monday 20 October 2025

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement
here
.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process