Customer Service Officer

2 weeks ago

South Melbourne, Victoria, Australia Kieser Full time $40,000 - $60,000 per year

About Us

Kieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome.

During a time of significant growth, you will play a key role in shaping our future and developing your career.

The Role

Join our Client Support team in a role internally titled, Client Support Team Member. This role is primarily responsible for answering all incoming calls, assisting with all call enquiries, supporting our clients, prioritising medical referrals and managing a centralied mailbox. Our Client Support Team play a pivotal role in connecting our clinics with our clients. Key responsibilities include:

  • Providing consistent service following Kieser standards.
  • Resolving or escalating client issues promptly
  • Ensuring consistent phone experience for all clients
  • Prioritising client service based on Mystery Shopping Results
  • Focusing on ongoing Client Service Clinic campaign(s).
  • Making outbound calls when needed
  • Maintaining professional email correspondence with practitioners and clinics regarding bookings and appointments

If you are dedicated to delivering superior customer service, have strong verbal and written communication skills, and a passion for health and/or strength training, we want to hear from you

Full-time and part-time l applications will be considered.

Qualifications & Certifications

Required:

  • 1 years of exerpience in reception/client service/call centre/customer service
  • Strong verbal and written communiation skills
  • Demostrated experience handling high call volume with professionalism
  • Superior time management and attention to detail
  • Valid working rights in Australia
  • Year 12 or equivalent
  • Experience using software/systes

Desirable:

  • Experience in medical, allied health or strength & conditioning industry

Benefits

  • Complimentary access to our strength and conditioning facility concessional fees for family members
  • Comprehensive induction and ongoing professional development
  • Career pathways within Kieser
  • Wellbeing Program
  • 1 day of Recharge Leave and a half day of Birthday Leave
  • An unbeatable team culture, fun working environment and social events
  • Leadership Program for aspiring leaders
  • 12 weeks paid parental leave for primary carers

Diversity & Inclusion

We value inclusion and diversity and are committed to creating a safe, confident, and celebratory work environment. We encourage people from all backgrounds to apply.

Only shortlisted candidates will be contacted.

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