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Customer Service Officer

2 weeks ago


Melbourne, Victoria, Australia Public Sector People Full time $75,400 per year
Public Sector People are working closely with a council in the northern suburbs to recruit a Customer Service Officer for a 6-month temporary contract.

Position: Customer Service Officer
Duration: 6 months
Part Time: 25 hours per week (over 5 days)
Location: Northern Suburbs
Rate: $36.09 per hour Super

Key Responsibilities:

  • Deliver accurate information and support to customers in person, over the phone, and via email, while ensuring all interactions remain confidential and respectful.
  • Manage enquiries, service requests, complaints, and transactions effectively, using strong communication and problem-solving skills to deliver positive outcomes.
  • Contribute to the Call Centre's Key Performance Indicators, achieving both Call Centre and individual performance targets.
  • Work across multiple sites
Criteria:
  • Customer Service experience in a call centre/ high inbound call environment and face to face.
  • Ability to engage empathetically with customers with emotionally charged issues.
  • An understanding of cashiering processes for reconciliation and balancing of financial transactions.
  • Bilingual candidates will be highly regarded.
  • Government experience is highly regarded.

I look forward to hearing from you