Customer Service Officer

2 weeks ago

Melbourne, Victoria, Australia NewCold Full time

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This is NewCold

NewCold is service provider in cold chain logistics with a focus on the development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. We use latest technology that empowers our people, to handle food responsibly and guarantee food safety in a sustainable way. We challenge the industry, believe in long-term partnerships, and deliver solid investment opportunities that enable next generation logistic solutions.

Customer Service Officer

This is NewCold

NewCold is service provider in cold chain logistics with a focus on the development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. We use latest technology that empowers our people, to handle food responsibly and guarantee food safety in a sustainable way. We challenge the industry, believe in long-term partnerships, and deliver solid investment opportunities that enable next generation logistic solutions.

NewCold is one of the fastest growing companies in cold chain logistics. We are expanding our teams to support this growth. More information on NewCold can be found on www.newcold.com and our social media.

Key Responsibilities:

The key purpose of a Customer Service Officer is to ensure the delivery of excellent customer service through accurate and prompt processing of customer orders and queries. Reporting to the Customer Service Lead, responsibilities will include:

First point of contact for general enquiries, building and maintaining relationships with customers, both internal and external
Receiving orders via email / phone and data entry
Coordinating shipments with carriers
Assisting with administration of loading / unloading, scheduling etc
Communicating with customers regarding despatch documentation and order confirmation
Entering data onto system for invoicing and collating weekly & monthly reports
Inputting and coordinating inventory data into WHS
Ensuring processes are adhered to for Customer Service, Inventory and Admin teams
Escalating issues when required and communicating with all relevant customers
Undertaking a broad range of administration tasks to support the operations

You will have:

Exceptional customer service skills gained from an inventory / scheduling / logistics environment
The ability to build and maintain positive relationships with customers and internal stakeholders to ensure all receive prompt and accurate service
Superior computer skills and a high attention to detail
A problem-solving attitude and the potential to grow and develop skills further

Are you up for the job?

If you are interested in this vacancy and would like to apply, please make sure that you leave your CV in English.

Why would you want to work for NewCold?

With the prospect of many new construction projects all over the world in the very near future, NewCold offers the opportunity to join a young but powerful company in the field of logistic services. We have the ambition and the potential to rapidly become the market leader in the field of modern and automated cold storage with additional supply chain services such as transport and distribution. Although our proposition comprises an attractive benefits and compensation package, the (international) scope and impact of the position may appeal to you even more.

Seniority level

Seniority levelEntry level

Employment type

Employment typeFull-time

Job function

Job functionCustomer Service
IndustriesTransportation, Logistics, Supply Chain and Storage

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