Customer Service Officer

2 weeks ago

Melbourne, Victoria, Australia Public Sector People Full time $45,000 - $75,000 per year

Public Sector People are partnering with a local council in Melbourne's eastern suburbs to recruit a Customer Service Officer for a 6-month temporary assignment. This is a great opportunity to be part of a high-performing team and deliver meaningful service to the local community.

This is a part-time, office-based role offering 15–25 hours per week, between 9am–5pm, Monday to Friday. Days and hours will vary weekly, offering flexibility within core business hours.

About the role:
As a first point of contact for the community, you'll provide professional and courteous customer service across phone, in-person, and written channels. You'll be a key part of ensuring residents receive prompt, clear, and helpful support, with a focus on resolving enquiries at the first point of contact.

Key responsibilities:

  • Respond to customer enquiries, requests and complaints via phone, in person, and email
  • Log and track interactions using council systems
  • Provide accurate information and follow up to ensure customer satisfaction
  • Support a range of admin tasks to assist the wider Customer Service team
  • Refer more complex matters to relevant staff or departments
What we're looking for:
  • Previous local council or government customer service experience (essential)
  • Experience using CRM software (e.g., Microsoft Dynamics, TechOne, TRIM)
  • Excellent communication and interpersonal skills
  • Professional and calm approach when dealing with difficult situations
  • Ability to work flexibly and collaboratively within a team

For more information or to apply, contact Imogen at *** or email your resume to ******

Only shortlisted candidates will be contacted.

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