Sales Support Representative

Company description:

Jump Aboard

We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale.

ANL is a long-standing brand with a vision for the future. Headquartered in Melbourne, ANL has been a part of the CMA CGM Group for 25 years. ANL offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Pacific Islands.

Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of becoming carbon neutral by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and exemplary to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you

Job description:

About the Role:

Reporting to: Sales Support Manager

Employment Type: Permanent, Full-Time

Work Location: Melbourne

As a Sales Support Representative, you will play a key role in delivering sales support services to help achieve ANL & CMA CGM's sales targets and KPIs.

The role and responsibilities will include:

• Manage a national portfolio of ANL & CMA CGM customers, providing sales support and assisting interstate teams when needed.
• Ensure KPIs are met, proactively addressing concerns with the Sales Support Manager (SSM).
• Support sales executives with administrative tasks, rate negotiations, quoting, CDVA, and snapshot reports.
• Promote CMA CGM digital tools and non-maritime services while compiling ad hoc statistics and performance reports.
• Provide timely sales support to assigned customers across various states within set KPIs.
• Monitor quotes, update opportunities in NOVA Business, and track mailbox activity for assigned customers.
• Ensure accurate rate filing in relevant systems to minimize errors and maintain compliance with KPIs.

To be successful in this role, you will need:

• Minimum 3 years of experience in shipping, freight forwarding, logistics, or a related industry, preferably in sales or customer service.
• Proficiency in Microsoft Office suite.
• Strong customer interaction, public relations, and interpersonal skills.
• Flexible and adaptable, willing to take on various tasks.
• Highly organized with the ability to meet deadlines.
• Strong analytical and logical thinking skills.
• Excellent written and verbal communication skills.

To be eligible for this role, you must be an Australian citizen or a permanent resident.

If you are a New Zealand citizen and planning to relocate permanently to Melbourne, Australia, you are more than welcome to apply.

Please note that remote working from overseas and interstate locations will not be considered.

Profile description:

Why join CMA CGM?

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it's our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.

In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

We offer:

Some of our other benefits include:

Flexible Working Options

Discounted car parking at the DFO South Wharf

Additional Leave Days

Paid Parental Leave

Annual Health Checks

Novated Lease

Social Club events held all year round

Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella

Access to 3000+ learning resources and courses

Opportunity for career development in Asia Pacific, Europe and other office locations globally

Our Commitment to Diversity

CMA CGM is committed to providing a respectful and collaborative working environment where all our employees can thrive. Our strength is in our people, and embedding Diversity, Equity and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we can harness the diversity of our teams, which benefits our employees, customers and communities in the markets we serve. We actively welcome and encourage applications from all qualified individuals, regardless of indigenous status, race, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.