Training Specialist

Join the Team at Adica Insurance

Where people come first and possibilities follow.

About the Opportunity

We're looking for a motivated and adaptable Training Specialist to join our team on a 6-month fixed term contract with potential opportunity to move to permanent. This role offers a hybrid working model from our St Kilda Road office in Melbourne.

You'll play a key role in both facilitating training and creating high-quality learning content. You will support our Claims & Service department by designing and delivering engaging content that drive performance and compliance.

This is a fantastic opportunity for someone with general insurance experience that can step in and hit the ground running.

We're open to considering applicants with a working holiday visa (would not be able to consider these applicants for permanent opportunity).

Candidates with working holiday visas are welcome to apply for this position.

What You'll Be Responsible For

· Develop clear, engaging and accurate training materials, including responsibility for our in-house knowledge management system.

· Deliver onboarding and refresher training sessions with our contract centre and claims staff.

· Previous training delivery experience is preferred but not required for this role.

· Collaborate with subject matter experts to translate complex insurance concepts into accessible content

· Support change initiatives by creating training resources.

· Evaluate training effectiveness and recommend improvements.

What you'll bring:

· Experience in general insurance (partially motor insurance, and claims)

· A minimum of 1-2 years of general insurance experience is required.

· Strong writing skills with a proven ability to deliver and write clear training materials.

· Strong communication with internal and external stakeholders.

· Highly adaptable and able to work independently.

· Microsoft suite (Word, Excel & Outlook) – Intermediate.

Why You'll Love Working at Adica

At Adica, people are our greatest asset, and we're committed to creating an environment where you can thrive. Recognised as an Employer of Choice, celebrating our commitment to culture, flexibility, and people-first values. Some of the benefits you'll enjoy include:

· Big discounts on car insurance for you and your family.

· 14 weeks Paid Parental Leave for all parents, plus superannuation on both paid and unpaid leave (up to 52 weeks).

· Quarterly Wellbeing Leave days and the ability to swap Public Holidays.

· A supportive Wellbeing Program and year-round employee events.

· Recognition Programs through monthly awards and the annual Excellence Awards.

· Strong culture of internal progression and career development

· Access to the Go1 learning platform with thousands of courses

· Leadership development programs in partnership with Hello Monday to support and empower your growth as a leader

· Hybrid working model- the best of both worlds.

· Employee Assistance Program (EAP) – free, 24/7 support for you and your family.

· Be part of community initiatives, fundraising drives, and volunteer events throughout the year

· And more because your wellbeing matters to us.

Who We Are

Adica Insurance is an Australian-operated and regulated general insurer, backed by the global strength of the MS&AD Insurance Group, one of the world's top 20 insurance and financial services groups.

Adica exists to make insurance more human, more helpful, more transparent, and more empowering for our customers. We support our people with the same care and clarity. Together, we're creating a workplace where people thrive, teams collaborate, and customers feel truly supported.

What to Expect from Us

We aim to make the recruitment process as smooth and respectful of your time as possible.

Once you apply, our Talent Team will review your application. If your experience aligns with the role, we'll be in touch for an initial phone conversation to get to know you better. From there, the process usually includes two interviews with our team.

Throughout the process, we'll keep you informed and provide timely updates because we know how important clarity is when you are job hunting.

Accessibility & SupportIf you require any adjustments during the recruitment process, please let your recruiting contact know when they first reach out. We're committed to creating an inclusive experience for everyone.

Ready to join a company where people come first and possibilities follow? Apply now, we'd love to hear from you.

Recruitment is being managed in-house. No agency contact, please.