Head of People and Client Experience

10 hours ago

Canberra Australian Capital Territory Australia Parker Wealth Holdings Full time $120,000 - $180,000 per year

Head of People & Client Experience
Parker Wealth | Canberra
Shape the future of client experience and workplace culture at Parker Wealth.

Are you passionate about delivering exceptional client experiences and building a thriving, values-driven workplace? Parker Wealth is seeking a dynamic Head of People and Client Experience to lead our client service and people functions, driving growth and excellence while nurturing our unique culture.

About the Role
As our Head of People and Client Experience, you will be at the heart of our commitment to delivering outstanding client experiences and nurturing a values-driven, high-performance culture. You'll lead both client service and people functions, ensuring Parker Wealth continues to grow while remaining true to our core values.

Why Parker Wealth?
At Parker Wealth, we believe our people are our greatest asset. We foster an environment where collaboration, integrity, and professional growth are at the heart of everything we do. Our commitment to our values ensures that every team member feels supported, empowered, and inspired to make a difference—for our clients and each other.

The Role
As Head of People and Client Experience, you will:

Oversee the delivery of financial advice services, ensuring clients are completely satisfied and their experience is seamless.

Lead and manage staff, supporting their development and aligning their goals with the business vision.

Champion our values and culture, ensuring every team member feels engaged and connected.

Drive operational efficiencies and business growth, working closely with the management team.

Manage HR functions, including recruitment, onboarding, performance reviews, and staff wellbeing.

Facilitate communication and collaboration across teams, promoting a high-performance culture.

What Makes You a Great Fit?
We're looking for someone who:

Is highly motivated, with a genuine passion for client service and people development.

Demonstrates excellent leadership, communication, and interpersonal skills.

Thrives in a collaborative environment and brings out the best in others.

Is committed to upholding and enhancing our values and culture.

Brings proven experience in managing people and client service workflows.

Is highly computer literate, with advanced data analysis skills.

Can communicate complex issues simply and effectively, both verbally and in writing.

Is resilient, adaptable, and able to deliver results under pressure.

Our Values & Culture
At Parker Wealth, we:

Put clients at the centre of everything we do—inside and outside our business.

Value integrity, respect, and transparency.

Encourage continuous learning and professional development.

Celebrate diversity and foster inclusion.

Support each other to achieve personal and collective goals.

Ready to Make an Impact?
If you're driven by client excellence, passionate about people, and excited to be part of a values-led organisation, we'd love to hear from you. Join Parker Wealth and help shape the future of our business and our culture.

Apply today and discover why Parker Wealth is a great place to work—where your contribution truly matters.

For a confidential discussion, contact our General Manager, Catherine Stamatis,

via email

or phone

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