Customer Service Operator

2 weeks ago

Forest Hill, Victoria, Australia Bolton Clarke Full time $15,900 per year

Our team is growing and we're looking for multiple Customer Service Operators to join our close-knit team As a Customer Service Operator, you'll play a pivotal role in handling incoming and outgoing communications to support customer enquiries and client referrals.

Key details:

  • Start Date: Monday, 30th of June 2025
  • Rotating Roster: Monday to Sunday, 6.30 AM – 10 PM (1-2 weekend shifts per month)
  • Training & Orientation: Commence working in our Forest Hill office with our structured 4-week training program to equip you with the skills and knowledge needed for the role
  • Hybrid Work Environment: Enjoy our lively office space with your coworkers and enjoy work from home flexibility after 6 months having reached performance standards
What you'll be doing:
  • Handle incoming and outgoing communications to support stakeholder enquiries and client referrals
  • Assess the nature of calls and respond appropriately, including transferring to an appropriate staff member or escalation process if required
  • Accurately record client information in the management system during interactions
  • Manage varied customer interactions, of varying nature, each day
  • Maintain up to date knowledge of funding programs and fee schedules as applied to Bolton Clarke
  • Provide exceptional customer service across all interactions
Our offer to you:
  • Work from home flexibility after 6 months
  • Structured training program and ongoing development opportunities
  • $15,900 Salary packaging $2,650 meal & entertainment allowance
  • Employee referral program – earn up to $500
  • Access to our Employee Assistance Program
  • Private health insurance discounts
  • Travel & Flight benefits
  • A great team environment that warm and welcoming
  • The opportunity to make a difference to the lives of individuals who wish to stay at home longer
What we need from you?
  • Previous call centre experience is preferred
  • Demonstrated ability to provide a high level of customer service
  • Proven experience with Microsoft Office programs
  • Excellent interpersonal, communication and time management skills
  • Ability to work effectively in a team environment
  • Flu Vaccination (or willingness to obtain)
  • Evidence of one COVID-19 vaccinations
Bolton Clarke has been selected as an Employer of Choice in The Australian Business Awards 2024

Apply today

Ready to make a difference and support your local community? Apply now and become part of our fantastic team. Our application process takes less than 10 minutes

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