Customer Support Operations Manager

16 hours ago


Box Hill North, Victoria, Australia beBeeLeadership Full time $100,000 - $165,852
Job Title: Customer Support Operations Manager

About the Role:

We are seeking a dynamic leader to manage our IT service centre and onsite support teams, driving customer service excellence across omnichannel support.

Key Responsibilities:

  • Efficiently manage service centre staff, processes, and technology.
  • Monitor operations, meet deadlines, and undertake trend analysis activities.
  • Produce meaningful management information to inform decision-making.
  • Align priorities with IT strategy and ensure effective delivery.
  • Cultivate and develop staff to meet role specifications.
  • Maintain functional operations of the service centre in a coherent manner.
  • Utilize data-driven insights for capacity modelling and forecasting.

Requirements:

  • Postgraduate qualifications in information technology or an equivalent combination of education and experience.
  • Extensive relevant experience in service centre management.

What We Offer:

  • Flexible working arrangements, including hybrid options and generous parental leave.
  • Exclusive staff discounts, including discounted health insurance and 50% off courses.
  • Salary packaging options and 17% super.


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