
Customer Support Operations Manager
16 hours ago
About the Role:
We are seeking a dynamic leader to manage our IT service centre and onsite support teams, driving customer service excellence across omnichannel support.
Key Responsibilities:
- Efficiently manage service centre staff, processes, and technology.
- Monitor operations, meet deadlines, and undertake trend analysis activities.
- Produce meaningful management information to inform decision-making.
- Align priorities with IT strategy and ensure effective delivery.
- Cultivate and develop staff to meet role specifications.
- Maintain functional operations of the service centre in a coherent manner.
- Utilize data-driven insights for capacity modelling and forecasting.
Requirements:
- Postgraduate qualifications in information technology or an equivalent combination of education and experience.
- Extensive relevant experience in service centre management.
What We Offer:
- Flexible working arrangements, including hybrid options and generous parental leave.
- Exclusive staff discounts, including discounted health insurance and 50% off courses.
- Salary packaging options and 17% super.
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