Discharge Officer

Are you meticulous and detail-oriented? Do you thrive in a fast-paced environment where accuracy is key?

It starts here. With Bendigo Bank… and you.

As a Discharge Officer you support Loan Servicing & Transactions and are crucial in accurately and promptly processing loan payouts, facility closures, and security discharges. This involves preparing precise payout figures, completing discharge documentation, and ensuring compliance with bank policies and procedures. You will liaise directly with customers, advising them on balances and processing their instructions for closure or future redraw. You will bring your meticulous attention to detail, efficiency, adhering to SLAs. Your work directly impacts customer experience and contributes to the bank's smooth operational efficiency. We're seeking a detail-oriented individuals committed to accuracy and excellent customer service.

Key responsibilities:

• Prepare and calculate accurate loan payout figures, meeting settlement dates and service level agreements (SLAs).
• Prepare and complete all discharge documentation and requests, ensuring adherence to bank policies and procedures.
• Effectively and efficiently process requests for payout figures, credit facility closures, and security discharges.
• Liaise directly with customers to advise on facility balances and process instructions for facility closure or future redraws.
• Ensure accurate and timely processing of all discharge-related functions, from file preparation to final settlement.
• Maintain compliance with bank policies and procedures throughout the entire discharge process.

To succeed in this role, we'd love you to have:

• Experience in banking, finance, or related industries at any level is preferred but not essential — we value skills, attitude, and potential above all.
• Sound communication and relationship-building skills.
• A willingness to go the extra mile to deliver exceptional customer service.
• Proven customer service experience.
• A sound understanding of mortgage discharge requirements (preferred).
• Intermediate-level proficiency in Microsoft Outlook, Word, and Excel (preferred).
• Knowledge of banking platforms such as RFSA, PSP, PEXA, BPM, and LendFast, or similar systems (preferred but not essential).

We offer flexible work options with a hybrid model of minimum 60% on site attendance (3 days per week) based at any of our Head Office Locations (with a preference of Bendigo or Adelaide).

We have two Full-time 12 month positions and one Part Time 12 month (3 days) position available (you will be paid an annual salary and received paid leave plus employee benefits).

So, why work for us?

With over 2.9 million customers, we are one of Australia's largest retail banks with a vision our purpose – 'to feed into the prosperity of our customers and communities, not off it'. In fact, $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they're great to work with? They told us Great benefits, work life balance and flexibility

Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that

We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now