Consultant, Customer Experience Strategy

7 days ago

Melbourne City Centre, Australia NAB Full time

Consultant, Customer Experience Strategy
- Job number: 798821
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Category: Business Analysis
- Category: Data & Analytics
- Work type: Permanent Full time
- Closing at: Mar 14 2025 - 23:55 AEDT

**Favourite**

- **Bring your experience in Customer Experience Systems (CX Systems), to this exciting new role**:

- **Drive world class, simple and intuitive experiences for customers and colleagues**:

- **You’ll join a high-performing business, backing talented individuals**

In this **Consultant, Customer Experience Strategy role**, you will
- Ensure we live our ambition and ‘start with the customer’
- Develop and deliver analysis to support decision making in the Customer Experience system
- Craft narratives to help improve the effectiveness of our Customer Experience system (CX System)
- Develop and maintain relationships with Customer Experience domain and broader stakeholders
- Support Customer Experience Strategy (CX Strategy), to bring external perspectives about how to deliver on our ambition

**What you will bring**:

- Demonstrated customer ‘obsession’
- Business and financial acumen
- Highly analytical with excellent quantitative analysis
- Ability to think strategically
- Knowledge of customer experience systems
- Experience with business analysis, technology, digital and data and analytics
- Sound knowledge of banking

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

**Join NAB**

LI-DNI

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