Key Account Manager

2 weeks ago

Melbourne, Victoria, Australia Rohlig Australia Pty Ltd Full time $80,000 - $120,000 per year

We are Röhlig. Since 1852.

For more than 170 years, Röhlig has mastered the growing complexity of global freight forwarding. By combining the professional competence of a large enterprise with a family-owned company's virtues and values, we have successfully asserted ourselves on the logistics market. Based on our global network, we create tailor-made solutions to improve our clients' logistics processes.

Due to an exciting internal transfer our Melbourne branch is looking for an experienced Key Account Manager to grow our business in Air, Sea and Contract Logistics.

Responsibilities

  • Maintain excellent relationships with customers from understanding the contract, scope of works and commercial rates to accuracy of billing, customer surveys and business reviews
  • Develop and enhance supply chain services to customers focusing on innovation, efficiency, returns, safety, and service excellence such as depth and new business sales of Röhlig's core and value added services of Contract Logistics, Courier, Ocean, Air and Customs consultancy to the benefit of Röhlig and its customers
  • Achieve set portfolio and new business growth targets
  • Work with our internal teams to streamline reporting processes and implement customer CW1 interfaces
  • Delivery on clients reporting requirements - weekly, monthly & QBR's
  • Interact with Finance and support the retrieval of outstanding payment for services
  • Be the conduit for all non-conformances with the client and work co-operatively with Operations to resolve in a timely manner and interact with all service streams of Warehousing, Import, Export, Compliance, Customer service, Pricing and Transport departments to ensure resolution
  • Lead cross-function teams for customer based projects
  • Actively participate in the process of winning new business by working with Product Managers and Sales teams
  • Responsible for the implementation & growth of new business accounts won by the Sales department
  • Develop and maintain an Account Development Plan and strategy

Requirements

  • Thorough understanding and experience within freight forwarding
  • Proven track record of key account management and identifying and securing new business opportunities
  • A tenacious and resilient personality
  • Strong relationship building skills
  • Ability to think laterally and problem solve

What you can expect

An autonomous and supportive environment with flexible arrangements available for a mix of office and home working. In Australia, our team of experts provides its services from 6 locations. Working at Röhlig means to live internationally, everyday staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, paid birthday leave, discretionary bonus scheme, considerable opportunities for personal development and long-term career planning provide the basis for your success.

We look forward to meeting you

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