Reservations Manager

21 hours ago

Docklands, Victoria, Australia Nesuto Docklands Full time $90,000 - $120,000 per year

We are all leaders, mentors, teachers and friends to our colleagues.

As a Reservations Manager, you are an integral part of the short-term accommodation business.

Through promoting your property, you are empowered to act and make decisions that guide the business and inspire our team.

This role will be overseeing all aspects of hotel reservations at Nesuto's newest property and the first in the Victorian market. Nesuto Docklands opened in March 2023, it is a $100m new build apartment hotel, located in Melbourne's The District Docklands. The 211 key Apartment Hotel features 58 x 1-bedroom, 20 x 2-bedroom and 133 premium apartments, and an onsite gym.

The role offers:

· A competitive salary package

· Heavily discounted rates on hotel stays for you, your friends and family across Australia and New Zealand.

· The opportunity to work with a growing brand across Australia and New Zealand.

· Access to our health and wellbeing programme.

The role involves:

  • Overseeing all aspects of planning, organising, and coordinating reservations for the property.
  • Reporting on all aspects of reservations to the Hotel Manager.
  • Handling guest requests, responding to feedback and reviews as required.
  • Interacting and building relationships with guests, corporate clients, suppliers, all team members, and department heads.
  • Training of front desk team members on reservations processes.
  • Upselling services and offerings when processing reservations.
  • Acting as the main point of contact for all corporate and group reservations.
  • Providing assistance to the front desk team as required.
  • Driving revenue and achieving financial targets.
  • Striving to improve the properties operations and finding efficiencies in processes.
  • Ensuring health and safety practices are followed and the security of the building and is effectively managed at all times.

The ideal applicant will:

  • Have local knowledge . . . An in depth understanding of the Melbourne market and connections within the industry.
  • Be tech savvy. . . With a passion to learn and understand the latest technologies.
  • Grow meaningful relationships . . . Demonstrating the ability to build relationships with partners in the local business community.
  • Be a leader . . . We are all leaders in our business. We empower our team to act in the best interest of our team, our guests, and the business.
  • Be intuitive . . . Having the ability to work autonomously, Making The Call when needed and seeking support as required.
  • Exceed expectations . . . With a passion to achieve above market results.

Our ideal Reservations Coordinator will have:

  • At least 2 years of experience in a similar level role

  • First Aid Certificate

It is an amazing time to get on board and join our growing team. What are you waiting for? Apply now

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