Front Desk Receptionist

13 hours ago

Docklands, Victoria, Australia Melbourne Lifestyle Apartments Full time $45,000 - $65,000 per year

About Melbourne Lifestyle Apartments:

Melbourne Lifestyle Apartments (MLA) is a boutique serviced apartment accommodation located in the vibrant Docklands precinct of Melbourne. We are committed to providing an exceptional and personalised guest experience, from initial inquiry to departure. As a member of our small and dedicated team, you will play a crucial role in ensuring our guests feel welcomed and valued throughout their stay.

Position Overview:

We are seeking a highly motivated and personable Front Desk Receptionist to join our team. As the first and last point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, providing exceptional customer service, and effectively managing front desk operations.

Hours of work is on a 5 day rotating roster to cover 7 days per week, from 9am to 6pm. This may vary after discussion and mutual agreement.

Key Responsibilities:

Guest Services:

· Greet and welcome guests with a professional and friendly demeanour.

· Provide comprehensive information regarding apartment amenities, local attractions, and check-in/check-out procedures.

· Respond promptly and professionally to guest inquiries and requests via phone, email, and in-person.

· Manage luggage storage and assist with guest needs.

Front Desk Operations:

· Answer and direct incoming calls efficiently and courteously.

· Maintain accurate records within the property management system.

· Process payments using EFTPOS.

· Process and manage guest check-ins and check-outs.

· Maintain a clean, organized, and presentable reception area.

· Manage the concierge calendar.

Administrative Support:

· Assist the reservations department with guest inquiries and bookings.

· Handle guest communications and resolve any issues that may arise.

· Other administrative tasks as required by management.

· Linen stock management and maintenance, including online ordering

· Prepare quotes when the Reservations Team is unavailable.

· Any other reasonable task assigned by Management within the scope of the position function.

Key Selection Criteria:

· Valid right to work in Australia.

· Fluency in English (both written and verbal).

· Proven experience in providing exceptional customer service.

· Strong written and verbal communication skills.

· Professional appearance and demeanour.

· Ability to engage with guests and effectively manage groups of people.

· Excellent computer skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook), Google Calendar, Google Docs, and WhatsApp.

· Ability to work independently and as part of a team.

· Strong organizational and time-management skills.

· Flexibility and willingness to learn.

What We Offer:

· Competitive hourly rate.

· On the job training provided

· Opportunity to work in a dynamic and supportive environment.

· Valuable experience in the hospitality industry.

· The chance to be a vital part of a small and dedicated team.

· Good working conditions.

Application Process:

Please submit your resume and a cover letter outlining your suitability for the role. Please address how your skills and experience align with the requirements of this position.

PLEASE NOTE: Applications without a cover letter will not be considered.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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