Senior Guest Service Agent

3 days ago


Docklands, Victoria, Australia Waterfront Melbourne Apartments Full time $60,000 - $80,000 per year

About UsWe are a professional, close-knit team with extensive international experience, dedicated to providing exceptional service and high-quality accommodation to both corporate and leisure guests. This is a long-term role offering stable daytime hours and the opportunity to take on greater responsibility within a supportive environment.

About the RoleAs a Senior Guest Service Agent, you will be the face of our property, ensuring smooth front office operations and delivering outstanding guest experiences. You will work closely with our operations and revenue teams to ensure seamless coordination of services. This role requires a proactive professional who can work independently, exercise sound judgement, and escalate issues at the right time. You will also be involved in administrative and accounting tasks as required.

What We're Looking For

  • Minimum 2 years' experience in front office, guest services, or hotel/serviced apartment operations
  • Strong knowledge of PMS (Property Management Systems), with SiteMinder and GDS experience highly regarded
  • Proven ability to handle billing procedures, pre-authorisations, chargebacks, and reconciliations with accuracy
  • Excellent customer service and communication skills, with confidence in managing complex guest situations
  • Ability to work independently, take initiative, and exercise good judgement in escalating issues appropriately
  • Strong multitasking and problem-solving abilities, with a calm and professional approach under pressure
  • Attention to detail and a proactive, hands-on approach
  • Full Australian working rights (references from previous senior or supervisory roles highly regarded)
  • Accounting experience or familiarity with accounting processes is highly valued
  • Knowledge of accounting systems such as MYOB, Xero, or SAP is an advantage

Key Responsibilities

  • Oversee front office operations, including professional guest check-ins and check-outs
  • Deliver exceptional guest service and resolve enquiries or issues efficiently and confidently
  • Maintain accurate guest profiles, records, and reporting
  • Work closely with operations and revenue teams to ensure smooth guest experiences
  • Support and mentor junior team members where required
  • Manage reservations and room availability as needed
  • Assist with financial tasks, billing, reconciliations, and administrative/accounting responsibilities
  • Support accounting processes, including liaising with accounting systems

Hours & Conditions

  • Monday to Friday, 9:00am – 6:00pm
  • Occasional weekends, 9:30am – 2:00pm
  • No evening or night shifts

How to Apply

Please submit your CV/resume. Only shortlisted applicants will be contacted.


  • Guest Service Agent

    1 week ago


    Docklands, Victoria, Australia Nesuto Docklands Full time $45,000 - $60,000 per year

    At Nesuto we focus on the development of team members that are a part of a bigger picture. Our team do not simply deliver service, we provide memorable experiences for our guests and results for our shareholders.We have amazing opportunity for a Guest Service Agent with an eagerness to learn to join our growing team at Nesuto Docklands for Full Time...

  • Guest Service Agent

    3 days ago


    Docklands, Victoria, Australia Marriott International Full time $45,000 - $65,000 per year

    Additional InformationInternal Title: Guest Experience ExpertJob Number Job CategoryRooms & Guest Services OperationsLocationMelbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia, 3008SchedulePart TimeLocated Remotely?NPosition Type Non-ManagementAs Marriott International's flagship brand, Marriott Hotels drives...


  • Docklands, Victoria, Australia Melbourne Water Full time $100,000 - $140,000 per year

    Who We AreIn Melbourne, water is essential to our way of life.As caretakers for Melbourne's water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra, we're there. Primed and ready, quietly delivering some...

  • Service Attendant

    5 days ago


    Docklands, Victoria, Australia Lovely Pancakes Full time $45,000 - $55,000 per year

    Customer Service AttendantAre you a people person with a passion for making every guest feel like family? Do you thrive in a fast-paced, fun environment where no two days are the same?If you're a hospitality enthusiast who loves connecting with customers and providing top-notch service, we want YOU to join our team as a Customer Service AttendantYou'll be...

  • Duty Manager

    5 days ago


    Docklands, Victoria, Australia 1 Hotel Melbourne Full time $77,000 - $79,500 per year

    About Us:Life at 1 Hotels is based on a simple idea: the world is beautiful, and we want to keep it that way, especially when it comes to our guest experience. To do this we need thoughtful, inspiring leaders who value collaboration, excellent service and respect for nature. Our commitment to nurturing a supportive work culture enhances the well-being of our...


  • Docklands, Victoria, Australia Mercer Full time $120,000 - $180,000 per year

    Company:MercerDescription:We are seeking a talented individual to join our Investment and Fund Services team at Mercer. This role can be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.Senior Manager, Line 1 Risk and Compliance SME – Investment Services & Fund ServicesWe are...


  • Docklands, Victoria, Australia Mercer Full time $120,000 - $180,000 per year

    We are seeking a talented individual to join our Investment and Fund Services team at Mercer. This role can be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.Senior Manager, Line 1 Risk and Compliance SME – Investment Services & Fund ServicesWe are seeking a SME (Senior...


  • Docklands, Victoria, Australia Marsh McLennan Full time $120,000 - $180,000 per year

    We are seeking a talented individual to join our Investment and Fund Services team at Mercer. This role can be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.Senior Manager, Line 1 Risk and Compliance SME – Investment Services & Fund ServicesWe are seeking a SME (Senior...


  • Docklands, Victoria, Australia Peoplebank Australia VIC Full time $120,000 - $180,000 per year

    Senior Procurement Manager We are seeking a highly experienced Senior Procurement Manager to support a strategic program for an initial 3–6- months. This role is critical in driving procurement excellence across outsourcing initiatives, vendor management, and contract negotiations. Role OverviewThe Senior Procurement Manager will lead procurement...

  • Senior Manager

    5 days ago


    Docklands, Victoria, Australia Australian Red Cross Full time $120,000 - $180,000 per year

    Full time, Ongoing role. Flexible location and Hybrid working.Are you a seasoned leader with deep expertise in disaster recovery, emergency management, and community resilience? We're seeking a strategic thinker with strong commercial acumen and a passion for climate change and social cohesion.In this high-impact role, you'll lead multidisciplinary teams,...