Front Office Receptionist

9 hours ago

Docklands, Victoria, Australia Quest Docklands Full time $45,000 - $60,000 per year

Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 170 locations across ANZ and Fiji.  With an unrivalled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia's top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global apartment hotel group, The Ascott Limited.

Located next door to Marvel Stadium and minutes from Southern Cross Station, Quest Docklands has 133 modern spacious hotel apartments including Studios, One and Two Bedroom Apartments and is now seeking a Front Office Receptionist/Guest Service Agent on a Full Time basis to join its enthusiastic and successful team.

The Role

Involves all aspects of front office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), ensuring the smooth running of the reception desk, night audit reconciliation and processing.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail.

The successful applicant must be available to work night shifts, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity

The position presents a great opportunity to work in a well-established, friendly, team environment under the banner of the highly successful and established Quest Group brand. A competitive wage will be offered.

Applicants must have the right to work in Australia..

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally and opportunities to participate in any number of events and learning and development activities.

Applications

To apply, please send your letter of application and CV via Seek.

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