Digital Application Support Specialist

Digital Applications Support Specialist

• Permanent Full Time | 5 weeks' leave monthly day off | Work-life balance
• Based in Richmond (hybrid work option) | Close to cafes, public transport and shops
• Work in an innovative and growing telephone & online service environment with a State and National focus

Eastern Health

Eastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is "Being a part of Eastern Health means belonging to a welcoming team of healthcare experts".

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

Turning Point

Turning Point is a specialist treatment, research and education service based in Victoria. Our vision is to improve the wellbeing of individuals, families and communities adversely affected by alcohol, drugs and gambling.

About the role

Turning Point's Telephone and Online Services (TOLS) operates an integrated network of 24/7 drug, alcohol and problem gambling counselling, information, consultancy and referral services across six States/Territories in Australia. TOLS operates a number of National support services including Counselling Online ) and Gambling Help Online ) which provide online counselling, email support, self-help tools and community forums. Services are delivered over multiple channels including phone, chat, email, sms and social media.

The Digital Application Support Specialist is responsible for reliable and efficient operation of applications that support the delivery of clinical services as TOLS. The Digital Application Support Specialist is the first point of contact for all application support needs, incidents and requests including resolving issues, providing technical assistance to improve user experience, performing system administration tasks and necessary maintenance to ensure application availability and accessibility for continuity of clinical service delivery.

About you

To be successful in this role you will possess:

Essential

• Tertiary qualification in Information Technology or a related field
• Experience administering and supporting CRM applications
• Experience with Amazon Web Services or similar cloud platforms
• Experience supporting M365 applications
• Strong problem-solving skills and troubleshooting skills
• Excellent organisational and communication skills with an ability to work with limited supervision

Desirable

• Experience with Salesforce administration, support and/or development
• Knowledge and understanding of the Software Development Life Cycle and DevOps
• Experience with cloud contact centre platforms (CCAAS)
• Project Management skills and experience
• Willingness to assume higher duties as required

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here

• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working hours
• Salary packaging options
• Career progression in our teaching hospitals

Next Steps

Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia.

We review all applications when we receive them, and we notify unsuccessful candidates.

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for).

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Please click here for position description

Contact Person: Orson Rapose

Contact Number:

Contact Email: [email protected]

Job Posting End Date: 23/07/2025

Need help submitting your application?

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on Option 1)

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day