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Customer Support Specialist
2 weeks ago
Customer Support Specialist - CampaignAgent- Permanent role based in Richmond- We are certified carbon neutral and committed to reducing our impact on the environment.- We have long-term partnerships with charities working to address homelessness.
We're REA
- REA Group
is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centered around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
Our property marketing funding business for homeowners and agents, CampaignAgent, was created with a mission to provide financial freedom to the real estate industry. The team is highly passionate about providing innovative, low friction financial solutions to Australia’s leading residential real estate agencies focusing on campaign advertising.
The Customer Support Specialist role is a critical and central role to the organization. You will be part of a team that can adapt quickly to customer needs to deliver an empathetic and consultative support experience through creative problem-solving.
What the role is all about- Develop deep knowledge and understanding of CampaignAgent’s CRM and technology-
- Help customers navigate a variety of tools within CampaignAgent’s CRM- Collaborate with internal teams to identify any issues and escalate to the appropriate channels-
- Monitoring queues and interpreting reports to manage daily workload- Interpreting and administering regulatory compliance relating to our products- Ensuring that all customer data is accurately and responsibly stored on our CRM- Ad hoc administration duties to support the team
Who we’re looking for-
- Experience using Zendesk or other support software is desirable- Experience and an understanding of CRM platforms is ideal- Going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy- Resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs- Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset- A team player who takes initiative, who is comfortable working autonomously
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development - both professionally and personally. Your experience with us is something we take seriously.
We offer:
- Robust training and onboarding- A hybrid and flexible approach to working- Flexible parental leave offering for primary and secondary carers- Programs to support mental, emotional, financial and physical health & wellbeing- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.- Hack Days so you can bring your big ideas to life- Performance recognition programs because hard work should never go unnoticed
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
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