IT Service Delivery Manager

22 hours ago

Sydney, New South Wales, Australia The Aquarium Full time $120,000 - $180,000 per year

This is an exciting opportunity to shape the future of IT operations — leading the uplift of a modern service experience and embedding automation, self-service, and data-driven improvement across the enterprise.

Key Responsibilities

  • Lead the Service Desk function, managing day-to-day operations and ensuring service excellence in a fast-paced environment.
  • Partner with internal stakeholders and vendors to deliver a unified, automated service experience.
  • Drive the integration and optimisation of ServiceNow across ITSM processes.
  • Champion innovation, digitalisation, and continuous improvement to achieve the target operating model.
  • Build and mentor a capable service delivery team aligned to best practice ITIL principles.

You'll Bring

  • Recent hands-on experience managing a Service Desk (not just vendor oversight).
  • Proven background in ServiceNow, ITSM process transformation, and service automation.
  • Experience working with or transitioning from managed service vendors.
  • A passion for modernising service delivery through digital tools and innovation.
  • The energy, pace, and adaptability to thrive in a fast-moving culture.

If you're a forward-thinking IT Service Delivery Manager who's ready to shape the next phase of digital service management within insurance, we'd love to hear from you.

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