Resident Services Ambassador

21 hours ago

Docklands, Australia Mirvac Full time

Mirvac’s people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. We offer a number of competitive and unique benefits for permanent employees including:
Flexible Work Arrangements
$1000 of Mirvac Securities Annually
Leadership and Professional Development Programs
Generous Parental & Partner Leave Policy
Unlimited Volunteer Leave and National Community Day
Mirvac Pride Committee

Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking.

Our opportunity

As a Resident Services Ambassador, be the face of LIV, a go-to person for the on-site team and the first point of contact for customers. The working hours for this role will be 6pm - 2am.

**Your responsibilities will include**:
Responsible for maintaining the safety and security of the property, residents, and guests during the evening shift.
Management of all areas of the property including maintaining a clean and organized reception area, ensuring communal spaces are well presented and well stocked and parcel room is tidy and organised.
Management of Incidents, co-ordinating with emergency services and escalating to senior management and where necessary,
Answering the main line and directing inquiries, taking messages, or responding to customers where appropriate
Nightly Auditing of the resident management system (StarRez).
Meeting and greeting residents and visitors, accepting package deliveries
Manning front desk enquiries including logging new cases or complaints and allocation to appropriate team members for resolution
Database management including capturing of front line customer insights and entering and updating customer data
Monitoring cases & complaints in system to ensure all customer queries are dealt with promptly
Assisting with raising quotes, purchase orders & invoices

Your point of difference

Real estate experience or similar highly transferable skill set from another reception or administration role.
High great attention to detail.
Driven and passionate about forging a career within the real estate industry.
Ethical, disciplined and believes in self-development.
Resilient and can multi-task with ease.
Exceptionally well presented and has a polite and positive disposition.
Values workplace relationships and the opportunity to mentor and be mentored.

All of these attributes are preferred, if you think you may be the right fit for the role please still apply.

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