Client Account Manager

5 days ago

Smithfield, New South Wales, Australia OCS Building Maintenance Pty Ltd Full time $60,000 - $80,000 per year

The Company

OCS Building Maintenance t/as Midcity Group has provided expert building repairs on residential and commercial properties to the insurance industry for over 35 years.  We are a national building company located in WA, NSW, VIC and QLD.

The Role:

We are seeking another dedicated and enthusiastic individual to join our growing administration team as Client Account Manager. The ideal candidate needs to be versatile, proactive and enjoy operating within a team environment where efforts are valued, and creativity and initiative are encouraged.

The focus of this role is to take ownership of a key account within our client portfolio, provide exceptional customer service and administration associated with end-to-end insurance claim management, while maintaining a high level of service.

This position would ideally suit someone based in the Smithfield or Wollongong areas.

Key Duties & Responsibilities:

  • Complete end to end administrative duties involved with the insurance claim and repair process
  • Provide KPI and portfolio updates to line manager
  • Manage Client dedicated inbox- triaging for next steps and action
  • Liaise with homeowners and insurance companies in both pre-repair and repair process.
  • Liaise with Suppliers, Subcontractors and our internal team of Supervisors, Estimators and Trades
  • Coordinate Estimators and Supervisors daily diaries and site inspections
  • Engage, coordinate and manage trades for both pre-repair and repair process
  • Coordinate access to properties with insured owners
  • Answer incoming calls
  • Respond to incoming communications and requests (email/phone)
  • Maintaining customer service levels

Skills & Experience required:

  • Positive attitude and a team player
  • Experience in managing KPI and SLA requirements
  • High level of customer service
  • An ability and willingness to quickly learn new software/systems
  • Strong written and verbal communication skills, including a professional phone manner
  • Excellent time management and organisational skills
  • High level of computer literacy including Microsoft Excel and Outlook
  • Attention to detail and accuracy is a must
  • Must be reliable and provide reference
  • At least 2 years client account management experience

The following skills/experience would be an advantage, but are not essential:

  • Experience using job management software
  • Previous experience in the building industry and/or insurance industry

When applying, please include a cover letter to introduce yourself.

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